Josh Nichols

2017-2023 - Analyst, IT-Endpoint Asset Management

• Participates in hardware asset management activities throughout the endpoint device lifecycle from purchase review/approval through disposal.
• Assists in development/establishment of IT Endpoint Asset Management policies, standards and procedures in alignment with overall IT strategy. Implements, communicates and reinforces established policies and procedures.
• Operates within IT Service Management ticketing system for end user hardware requests and asset lifecycle state changes.
• Maintained and often surpassed the established OLA/SLA requirements for incident/task resolution.
• Ensures that job processes stay within compliance with IT Security Policy & Procedure, Endpoint Operations guidelines and SOP requirements.
• Coordinates with the Endpoint Management group to utilize LANDesk/Ivanti Management Suite for reporting activities and asset tracking.
• Delivers effective analytical and reporting artifacts with special attention to detail and promptness.
• Completes special projects as requested and other duties as assigned.
• Well-rounded specialist: enhanced ITAM skills/knowledge; clear & efficient communications and documentation.
• Coordinate and implement project-related tasks with limited delegation duties.

2006-2016 - Desktop Support Specialist

• Researched and maintained IT service documentation to maintain SLA guidelines
• Discovered and implemented a cost saving measure through Hewlett Packards printer and server buyback program, bringing in appr. $12,000 quarterly
• Worked with vendors to coordinate repair, upgrade and maintenance of desktops, laptops and printers within a healthcare company of approximately 2100 clinical locations.
• Coordinated hardware returns from clinical locations to the corporate CBO for proper data retention, hardware reuse and e-waste disposal.
• Reviewed new equipment orders of computers and printers; determined the specific technical needs and modified those orders accordingly.

1998-2005 - Desktop Support Technician

• Answered user inquiries to resolve computer software or hardware operation problems.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Resolved service requests by individually troubleshooting and addressing user issues.
• Maintained a break-fix service room within a corporate office of approximately 300 employees.

• Transferred board drawn designs to digital AutoCAD and rendered into 3d
• Designed deck layouts for new bass boat and saltwater fishing boat models
• Adhered closely to national, regional and local code requirements for safety and risk management purposes.
• Worked with American Boat and Yacht Council, US Coast Guard and NMMA (National Marine Manufacturers Association to establish best practices and adhere to safety regulations
• Measured hull displacement to calculate flotation requirements and capacity ratings according to US Coast regulations

• International Association of Information Technology Asset Managers, Inc.
• Certified Asset Management Professional ( CAMP )
• Recertified in 2020, 2021 & 2022

• SPARK is a 12 hour online training program used to develop leadership behaviors.

Focussing on:

Leadership Mindset

Emotional Intelligence

Managing Conflicts

Communication

Daily Planning

• Additional Coursework in Advanced Drafting with a certificate of drafting
• experienced in board drafting and AutoCAD