Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Nichols

Strongsville

Summary

Dynamic professional with a proven track record at Honeybaked Ham, excelling in team leadership and customer service. Successfully implemented operational strategies that boosted productivity and enhanced customer satisfaction. Skilled in staff training and development, with a strong focus on achieving sales growth and fostering a collaborative work environment.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Honeybaked Ham Store
10.2023 - Current
  • Developed and implemented operational strategies to enhance team performance and customer satisfaction.
  • Led cross-functional teams in executing projects, ensuring alignment with organizational goals and timelines.
  • Streamlined communication processes between departments to improve workflow efficiency and reduce delays.
  • Mentored junior staff, providing guidance on best practices and fostering professional growth within the team.
  • Analyzed performance data to identify areas for improvement, driving initiatives that increased overall productivity.
  • Coordinated training programs for new hires, ensuring effective onboarding and integration into company culture.
  • Managed inventory levels through regular assessments, optimizing stock availability while minimizing excess costs.
  • Oversaw project budgets, ensuring resources were allocated efficiently to meet strategic objectives and deadlines.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Enhanced team productivity by streamlining operational processes.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

General Manager

Dave's Cosmic Subs
11.2022 - 10.2023
  • Directed operational strategies to enhance efficiency across multiple departments.
  • Implemented performance metrics, improving staff productivity and service quality.
  • Led cross-functional teams in executing company-wide initiatives and projects.
  • Fostered a culture of continuous improvement through training and mentoring programs.

Medical Equipment Technician

Discount Drug Mart
04.2020 - 10.2022
  • Diagnosed and repaired medical equipment to ensure optimal functionality and patient safety.
  • Conducted routine inspections and preventive maintenance on various medical devices and systems.
  • Collaborated with healthcare professionals to troubleshoot equipment issues and enhance service reliability.
  • Trained junior technicians on equipment handling procedures and maintenance best practices.

Installation Technician

Driverge
03.2009 - 08.2019
  • Installed complex vehicle equipment and systems according to manufacturer specifications.
  • Conducted thorough inspections and quality checks on installations for compliance and functionality.
  • Collaborated with cross-functional teams to troubleshoot installation issues efficiently.
  • Trained junior technicians on installation processes and safety protocols for improved team performance.
  • Enhanced workflow by streamlining installation procedures, reducing time spent on each project.
  • Implemented best practices for tool usage, increasing safety and efficiency during installations.
  • Maintained accurate documentation of installations, ensuring traceability and adherence to standards.
  • Led initiatives to improve customer satisfaction through timely and effective installation services.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.

Shipping and Receiving Clerk

F.D. Johnson
03.2006 - 08.2008
  • Assisted with unloading and organizing incoming shipments efficiently.
  • Learned to operate warehouse management system for inventory tracking.
  • Supported order picking and packing processes accurately.
  • Developed knowledge of safety procedures in shipping and receiving areas.

Education

Perry Highschool
Lima, OH
08-2004

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Operations management
  • Employee scheduling
  • Recruiting and interviewing
  • Customer rapport
  • Sales strategies
  • Retail operations management
  • Orientation and training
  • Policy enforcement
  • Sales growth
  • Sales reporting
  • Performance reviewing
  • Project management
  • Negotiation

Timeline

Assistant Manager

Honeybaked Ham Store
10.2023 - Current

General Manager

Dave's Cosmic Subs
11.2022 - 10.2023

Medical Equipment Technician

Discount Drug Mart
04.2020 - 10.2022

Installation Technician

Driverge
03.2009 - 08.2019

Shipping and Receiving Clerk

F.D. Johnson
03.2006 - 08.2008

Perry Highschool

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Josh Nichols