Josh Philip
Boca Raton,FL
Summary
Dynamic Software Engineering Consultant with a proven track record at Revelex Corporation, adept in Business Process Improvement & Automation and excelling in client management. Spearheaded innovative automation projects, significantly enhancing efficiency. Skilled in Javascript and Python and fostering robust client relationships, I bring a blend of technical expertise and interpersonal skills to drive success.
Overview
5
5
years of professional experience
Work History
Software Engineering Consultant
Josh Philip, DBA pending
Boca Raton, FL
11.2024 - Current
Software Engineer and Business/Technical Consultant.
Specializing in Shopify, Facebook Ads, Business Analysis, Business Process Automation, Quality Assurance, IT Systems, Support/Customer Service Systems, Fullstack Development, Mobile App Development, Data Science, and Artificial Intelligence. End-to-end application development.
Junior Support Engineer
Revelex Corporation
Boca Raton, FL
07.2024 - 11.2024
Same roles and responsibilities as Technical Support Representative, with an additional focus on automation and process improvement.
Technical Support Representative
Revelex Corporation
Boca Raton, FL
10.2022 - 07.2024
- The main and co-responsible person for Support and Onboarding accounts for major clients, including those overseeing 1,000 to 4,000+ agencies.
- Resolved technical issues promptly, and maintained healthy client relationships throughout the support ticket process, including critical and high-stress issues.
- Set processes to prevent future issues alone and cooperatively in the department and inter-departmentally.
- I trained new support staff using speed-learning psychology, resulting in rapid competency.
- Setup, managed, tested, and troubleshot client API credentialing setup used for customer access to company products and vendor offerings. Done for 1,000+ agencies.
- Developed, implemented, used, and maintained QA automation testing.
- Conducted regular R&D, focusing on enhancing process efficiency and customer and staff experience, in the department and inter-departmentally.
Coding Mentor
Boca Code
Boca Raton, FL
07.2022 - 10.2022
Software Engineer Intern
Boca Code
Boca Raton, FL
07.2022 - 10.2022
Bussiness & Technical Consultant
SoulWorks LLC
Boca Raton, FL
01.2020 - 03.2022
Manager
Reveal Fellowship
Lake Worth, FL
07.2020 - 02.2021
Education
Software Engineering Certificate - Software Engineering
Boca Code
Boca Raton, FL07-2022
Skills
Business / Tech Consultancy
- Business Process Improvement & Automation
- Business Idea Generation and Testing
- Research and Development
- Shopify
- Word Press
- Facebook Ads
IT / QA / Support
- New Hire Training
- Client Management
- Customer Service
- Quality Assurance
- QA Automation
- Tech Support
- Documentation
Software Engineering
- Dev Team Leadership and Project Management
- Full-Stack Web Development
- Python
- React
- Javascript
- TypeScript
- Nodejs
- Selenium
- HTML
- CSS
- Cloud Firestore
- SQL
- Document Databases
- Ethical Hacking
- Mobile App Development
- Game Development
- AR/VR Dev
- AI
- Data Analytics / Data Science
- Fiction Writing
Languages
English
Native/ Bilingual
Spanish
Limited
Malayalam
Native/ Bilingual
Projects
Vendor Bulk Email Automation
Created Bulk Email Automation with various email templates and addresses for specific vendors saving 1h+ per instance.
Postman Bulk Testing Automation
Adapted Postman tool via scripting to allow for bulk-testing of critical issues upon request of QA manager.
Built solo with guidance from mentors and collaboration with managers to ensure suitability.
Used regularly for bulk API testing and as reliable backup for other API testing tools.
Gamified Goals
Gamified goal tracker and visualizer. Full-stack deployed web app built mostly solo with guidance from mentors and senior devs.
Cyber Security Accessible
Ethical Hacking, anti-phishing tool.
Email penetration testing simplified and made accessible for small or non-technical teams.
Did market research, idea generation, and talent scouting.
Led and managed team of 3 developers to build a full-stack web app during 24 hr Hackathon.
Created email sending and tracking functionality and deployed via firebase functions as a standalone API. Managed and collaborated with frontend dev to design and implement UI/UX.
Managed and collaborated with backend database engineer to develop database and API for web app.
Signs of a Cure
Cancer Prevention Education Mobile App
Ideator, Developer, and Facilitator on 5 man team for 24 hr Hackathon.
Contributed to frontend visuals and acted as communication go between for deaf team member.
Click-It-And-Ticket
Easy to use ticketing system designed for rapid reporting and organization of city issues such as potholes, downed powerlines, and public hazards.
Ideator and developer on a 5 man team for a 24hr Hackathon.
Contributed working heat-map to project to visualize reported issues.
Timeline
Software Engineering Consultant
Josh Philip, DBA pending
11.2024 - Current
Junior Support Engineer
Revelex Corporation
07.2024 - 11.2024
Technical Support Representative
Revelex Corporation
10.2022 - 07.2024
Coding Mentor
Boca Code
07.2022 - 10.2022
Software Engineer Intern
Boca Code
07.2022 - 10.2022
Manager
Reveal Fellowship
07.2020 - 02.2021
Bussiness & Technical Consultant
SoulWorks LLC
01.2020 - 03.2022
Software Engineering Certificate - Software Engineering
Boca Code
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