Joshua Pierce
Vestal,NY
Summary
Dynamic Service Technician with a proven track record at Binghamton Material Handling Inc., excelling in equipment troubleshooting and customer service. Adept at diagnosing issues and implementing preventive maintenance, ensuring peak performance. Recognized for fostering teamwork and maintaining safety standards, consistently enhancing client satisfaction through effective communication and timely solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
Binghamton Material Handling Inc.
03.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Bulk Terminal Operator
CIG Logistics LLC 817-768-6391
05.2019 - 01.2021
- Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
- Monitored day-to-day operations of storage tanks and piping, alerting appropriate personnel to any performance variances.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and guidelines.
- Demonstrated adaptability by quickly adjusting work schedules and priorities in response to changing operational demands or unforeseen disruptions.
- Supervised and instructed drivers on finished product loading rack, monitoring bills of lading for accuracy and entering into computer products not metered through finished product rack.
- Performed troubleshooting on facility equipment, escalating service calls when appropriate.
- Assisted in training new operators on terminal equipment, procedures, and safety protocols for seamless integration into the team.
Property Management Technician
78 Main LLC
06.2018 - 01.2019
- Participated in regular team meetings with fellow technicians and property management staff to discuss updates, troubleshoot problems, and share best practices for efficient operations.
- Supported tenant retention efforts by providing exceptional customer service during all interactions related to property maintenance concerns.
- Safeguarded properties from damage due to weather events or other emergencies through timely implementation of preventative measures and appropriate response action plans.
- Expedited unit turnover times by efficiently managing make-ready tasks such as painting, minor repairs, cleaning, and lock changes.
Installer
21st Century Pools & Spas
04.2014 - 09.2018
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Delivery Driver
Nelson Ellis Wayside Furniture & Rug
01.2011 - 02.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
GED -
Binghamton High School
Binghamton, NY03-2025
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Work with minimal supervision
- OSHA requirements
- Equipment troubleshooting
- Service reports
- Equipment inspection
Certification
- fork lift / skyjack certified
- Certified overhead Crane and hoist inspector
Timeline
Service Technician
Binghamton Material Handling Inc.
03.2022 - Current
Bulk Terminal Operator
CIG Logistics LLC 817-768-6391
05.2019 - 01.2021
Property Management Technician
78 Main LLC
06.2018 - 01.2019
Installer
21st Century Pools & Spas
04.2014 - 09.2018
Delivery Driver
Nelson Ellis Wayside Furniture & Rug
01.2011 - 02.2014
GED -
Binghamton High School
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