Josh Porter
Columbus
Summary
Dynamic leader with a proven track record at Steak N Shake, enhancing customer satisfaction and team performance through expert multitasking and decision-making. Excelled in staff training and safety procedures, significantly surpassing health standards. Skilled in fostering a positive atmosphere, ensuring high-quality service delivery, and driving operational success.
Overview
16
16
years of professional experience
Work History
Manager
Steak N Shake
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Shift Leader
Steak N Shake
01.2015 - 01.2021
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Line Cook
Steak N Shake
01.2009 - 01.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
Education
High School Diploma - N/A
Hamilton Township
Columbus06.2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Clear communication
- Safety procedures
- Positive attitude
- Multitasking
- Problem-solving
- Staff training
Timeline
Manager
Steak N Shake
01.2021 - Current
Shift Leader
Steak N Shake
01.2015 - 01.2021
Line Cook
Steak N Shake
01.2009 - 01.2015
High School Diploma - N/A
Hamilton Township