Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Josh Posadas

Los Angeles,U.S.

Summary

Customer service professional with proven experience in high-volume environments. Expertise in cash handling and customer assistance, consistently resolving concerns effectively. Recognized for adaptability and organizational skills in both team and individual settings. Strong communicator with the ability to engage diverse groups and convey information clearly.

Overview

6
6
years of professional experience

Work History

Family Babysitter

Private Family
Los Angeles, CA
06.2019 - Current
  • Assisted children with homework and school-related projects and assignments.
  • Accompanied children to and from school, on outings and to medical appointments.
  • Exhibited patience and understanding when dealing with difficult situations involving children.

Peer Tutor

Garfield High School
Los Angeles, CA
08.2023 - 05.2024
  • Tutored students in specific course material and integrated study and learning strategies to promote independent learning.
  • Met with students one-on-one or in small groups to provide learning assistance.
  • Traveled to students' homes, libraries or schools to conduct tutoring sessions.
  • Developed teaching and training materials, such as handouts, study materials, and quizzes.

Researcher & Presenter

Garfield High School
Los Angeles, CA
02.2022 - 12.2023
  • Successfully conducted extensive research and data analysis to identify trends and patterns.
  • Participated in brainstorming sessions with team members to generate ideas for new projects or initiatives.
  • Read literature related to scientific area of expertise to remain current in knowledge.
  • Used computer software to perform descriptive and multivariate statistical analyses of data.

Customer Service Cashier

Papas and Dogs
Los Angeles, CA
05.2022 - 08.2022
  • Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
  • Gained valuable experience working high-volume events, efficiently managing large crowds while handling transactions quickly and accurately.
  • Maintained professionalism under pressure and ensured smooth customer flow during peak hours.

Education

Bachelor of Science (B.S.) - Biology

California State University-Los Angeles
Los Angeles, CA, U.S.
05.2028

Certification - Workforce Academy of Keck School of Medicine USC

University of Southern California
Los Angeles, CA
06-2025

High School Diploma -

James A. Garfield High School
Los Angeles, CA, U.S.
06.2024

Skills

  • Dependability
  • Adaptability and flexibility
  • Time management
  • Group and individual coaching
  • Learning styles
  • Teaching strategies
  • Customer service
  • Excel mastery
  • Presentations, data visualization: Microsoft PowerPoint
  • Report writing, document formatting: Microsoft Word
  • CPR/First aid certified

Languages

Spanish, Conversational, Since Birth

English, Native, Since Birth

Accomplishments

  • OSHA 10-Hour General Industry Safety Certification
  • ServSafe California Food Handler Certificate
  • American Heart Association CPR Certification

Timeline

Peer Tutor

Garfield High School
08.2023 - 05.2024

Customer Service Cashier

Papas and Dogs
05.2022 - 08.2022

Researcher & Presenter

Garfield High School
02.2022 - 12.2023

Family Babysitter

Private Family
06.2019 - Current

Bachelor of Science (B.S.) - Biology

California State University-Los Angeles

Certification - Workforce Academy of Keck School of Medicine USC

University of Southern California

High School Diploma -

James A. Garfield High School

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