Joshua Potter
USAA
Cedar City,UT
1
Language
19
years of professional experience
Information security leader with experience in database administration, IAM, and information security engineering. Recognized for complex problem solving, team leadership, individual mentorship and clear communication. Strong record of training staff, improving processes, and implementing automated solutions to reduce manual workload.
Work History
Information Security Engineer Lead
2 Years 3 Months- Secured enterprise database systems by implementing access controls aligned with security policies and compliance requirements.
- Designed and implemented controls across several database platforms to find and remediate or alert on parameters misaligned with security standards and policies.
- Assisted in developing and documenting request processing standards to ensure the team had clear, easy to follow, wikis for the complex Database Security request environment.
- Collaborated with areas across the company to implement technological solutions while maintaining security standards.
- Automated remediation of security standards implementation, improving consistency and reducing manual workloads.
- Assessed control gaps against NIST and CIS guidelines, recommending practical remediation steps.
- Automated review and remediation of IAM standards and database baseline configurations to reduce exposure and enforce baseline standards.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth and knowledge sharing.
- Provided consultation and technical services on all aspects of information security in the database space.
- Provided technical leadership in the IAM and Database Security areas.
- Led Database Security team engineers in developing and implementing automation and tooling to assist the team in processing customer requests more efficiently.
- Performed risk assessments on new projects, ensuring security best practices were integrated from inception through deployment.
- Planned and oversaw configuration changes for database security infrastructure.
- Provided training and coaching to both engineers and analysts to prioritize incoming work, create process improvements and secure database platforms.
Information Security Engineer Senior
10 Years 10 Months- Directed engineering team transition expanding support from four to nine database platforms while reducing FTE headcount and sustaining and building internally developed tooling and automation to increase operational efficiency.
- Designed security controls for database platforms supporting enterprise risk reduction.
- Mentored junior engineers on security standards, engineering best practices and existing codebase knowledge.
- Led the Database Security team through a significant modernization effort that resulted in better alignment with IT development processes and adoption of industry standard service account management applications.
Database Administrator I
3 Years 4 Months- Supported high-availability implementations, disaster recovery setup and testing exercises, and recovery-point objectives on Oracle and SQL Server database platforms.
- Optimized Oracle and SQL Server performance through index tuning, query analysis, and storage refinement.
- Managed backup, patching, and provisioning efforts to improve consistency and operational efficiency.
- Developed and implemented server consolidation plan which saved the company over $3 million in Oracle licensing costs.
- Led capacity and storage management efforts for Oracle and SQL Server database platforms
- Collaborated with application teams to develop and implement technical solutions to complex application requirements and updates while maintaining availability and reducing customer impact.
- Monitored database health, capacity, and alerts to prevent outages and maintain service reliability.
- Provided timely resolution of critical production issues in high pressure situations while working full time in the ACC for 6+ months, minimizing downtime and customer impact.
Database Administrator II
1 Year 8 Months- Managed Oracle databases, ensuring availability, integrity, and secure access.
- Monitored database health, capacity, and alerts to prevent service disruptions.
- Tuned queries and indexes to improve application performance and reduce latency.
- Implemented backup, restore, and disaster recovery procedures for critical data protection.
- Automated routine administration tasks using scripts and scheduling tools.
- Collaborated with application teams to support schema changes and production releases.
- Resolved incidents quickly, restoring database services and minimizing operational impact.
- Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
- Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
- Implemented capacity planning strategies to accommodate growth in data volume without compromising system performance or reliability.
Database Administrator III
9 Months- Administered Oracle databases supporting secure, resilient applications
- Tuned SQL queries and indexes to improve transaction performance and reliability
- Monitored database health, resolved incidents, and restored service during outages
- Collaborated with application teams to support upgrades, migrations, and releases
- Reviewed capacity trends and storage usage to prevent performance degradation
Education
Bachelor of Science - Computer Information Systems
Skills
Team leadership
Identity and access management
Complex problem solving
Security policy development
Object-oriented programming
Decision making
Clear communication
Conflict resolution
Training and development
Relationship management
Programming languages: C#
VB
.NET
PL/SQL
T-SQL
bash
bat
powershell
Database platforms: Oracle
SQL Server
Snowflake
DB2 z/OS
DB2 LUW
Cassandra
AWS Aurora Postgres
Languages
Spanish
Professional Working
Timeline
Information Security Engineer Lead
USAA
08.2024 - CurrentRead More
Information Security Engineer Senior
USAA
10.2013 - 08.2024Read More
Database Administrator I
USAA
06.2010 - 10.2013Read More
Database Administrator II
USAA
10.2008 - 06.2010Read More
Database Administrator III
USAA
01.2008 - 10.2008Read More
Brigham Young University
Bachelor of Science from Computer Information Systems
Read More