Joshua Priddy

• Developed strong relationships with clients through consistent communication and proactive problem-solving.
• Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
• Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
• Managed a diverse portfolio of accounts, adapting strategies to meet unique client needs and objectives.
• Mentored junior associates in effective account management techniques, fostering a culture of continuous learning and development within the team.
• Secured and negotiated contracts with high-value clients in collaboration with account managers.
• Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
• Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
• Reduced client attrition by proactively addressing potential issues and providing exceptional service.

Key Achievements:

Top performer in the 2024 Hillsborough County Resign Campaign, securing the most signed renewal agreements out of ~10 team members.

Set the record for most signed agreements in a month for the Florida Retention Team at 134.

Achieved highest number of signed agreements for all of 2024 within the Florida Retention Team.

Currently holds the most signed agreements for 2025 in the Florida Retention Team (520) signed agreements as of August.

Ranked #9 nationally in 2024 for signed agreements across WM, according to Salesforce Ambition metrics.

• Integrating LTE & 5G Cell Tower Sites for AT&T and T-Mobile using Ericsson(BB5216 & BB6630) and Nokia(Air Scale & Flexi) equipment.
• Developed and implemented comprehensive test plans to validate system functionality and interoperability.
• Optimized integration processes for increased efficiency and reduced downtime during major projects.
• Analyzed system performance data to identify areas for improvement, driving continuous optimization efforts across the organization.
• Established clear communication channels among team members to facilitate smooth collaboration during high-stakes projects.

• TN/MS
• -Explained company offerings to promote services to clients.
• -Led sales calls with team members to establish sales and customer retention goals.
• -Shared product knowledge with customers while making personal recommendations.
• -Identified prospective customers using lead generating methods and performing an average of 60-100 cold calls/knocks per day.
• -Maintained productive relationships with existing customers through exceptional follow-up after sales.

• -Emphasized product features based on analysis of customers' needs.
• -Answered customers' questions regarding products, prices and availability.
• -Collaborated with colleagues to exchange selling strategies and marketing information.
• -Responded to all customer inquiries in a timely manner.
• -Used networking opportunities to create successful, on-going business relationships.
• -Planned and organized routes within territory to maximize efficiency and time in the field.
• -Cold knocked an average of 500-600 potential customers per week.
• -Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.

• -Installed, maintained and repaired security systems and fire alarm devices.
• -Supplied technical and customer service support by phone and in person.
• -Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• -Installed, maintained and repaired security systems and fire alarm devices.
• -Supplied technical and customer service support by phone and in person.
• -Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
• -Installed cable and satellite TV systems in residences and businesses.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

• -Installed, maintained and repaired security systems and fire alarm devices.
• -Supplied technical and customer service support by phone and in person.
• -Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
• -Traveled extensively in the United States installing closed circuit TV for Hilton Corp.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Optimized system performance thorough testing and analysis.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.