Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Joshua Pulling

Joshua Pulling

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 15-year record of building positive relationships with internal and external stakeholders.

Overview

26
26
years of professional experience
6
6
Certification

Work History

Information Technology Project Supervisor

HonorHealth
01.2020 - Current
  • Manage a team of 9 project technicians
  • Assign and manage resources to assist with project needs
  • Track resources across multiple projects
  • Provide guidance and recommendations on projects based on current IT standards
  • Provide project managers with ROMs for budget creation.

Systems Support Analyst, Sr

Arizona State University
10.2012 - 01.2020
  • Manage IT support staff and student workers
  • Manage virtual hosts utilizing VMWare and Hyper-V
  • Install, relocate, and deploy new computer hardware, including network printers
  • Update systems using remote access tools (i.e
  • Bomgar, RDP, Apple Remote Desktop)
  • Manage an inventory of 1500+ computers and peripherals
  • Provide coaching and developmental feedback
  • Maintain systems updates utilizing SCCM and Jamf Pro
  • Create and manage standard images, configuration profiles and policies for all Apple devices utilizing Jamf Pro.

Systems Support Analyst

Arizona State University
01.2014 - 03.2016
  • Manage student support staff
  • Install, relocate, and deploy new computer hardware, including network printers
  • Update systems using remote access
  • Setup and manage SCCM and SCSM
  • Key team member involved in the setup and implementation of Jamf Pro environment
  • Recover data for end users as necessary
  • Administer shared network folders
  • Utilize Powershell to streamline work processes.

Technical Support Analyst

P.F. Chang's
07.2012 - 01.2014
  • Troubleshoot issues with Blackberry, Android, and iPhones
  • Set up corporate networks and email connections
  • Provide support to 1500+ faculty and staff assigned to 4 campuses statewide
  • First point of contact for end-user technical issues.

Support Analyst I

P.F. Chang's
07.2011 - 05.2012
  • Arrange for local technicians to provide onsite support
  • Use Remote Desktop and Dameware to update and repair PC issues for 1500 end users in 450 locations
  • Utilize CRM to process work orders
  • Assist with New Restaurant Openings.

IT Technician

Cave Creek Unified School District
01.2010 - 07.2011
  • Assist faculty, staff, and students with viruses, network printer connections, and slow responding machines
  • Install new hardware and software, including RAM upgrades, new printers, and the replacement of internal cards on desktop motherboards
  • Deploy 3 netbook carts with each containing 35 netbooks to enable 6th graders to access online learning communities and textbooks
  • Help implement a district-wide information application, curriculum and assessment software, and all education software in classrooms and labs, impacting 450 students
  • Install and maintain Smartboard, educating Teachers/Staff and students on usage.

Service Manager

University of Illinois Urbana-Champaign
01.2007 - 07.2009
  • Introduce a computerized food production and tracking system in concert with other stakeholders, supporting management staff with software troubleshooting, installation, and repair help
  • Orchestrate staff recruitment, training, and management for a 250-person team as part of administrative accountability
  • Staff comprising of 200 student personnel and 50 full-time staff
  • Analyze sales records to identify and capitalize on top selling items, innovating new menus in close consultation with the chef
  • Institute a catering service for the 2008 inaugural season of the school's Memorial Stadium luxury boxes as a pivotal contributor
  • Assist with planning and presenting an annual convocation luncheon attended by 7K+ freshmen students.

Special Education Paraprofessional

Champaign Unit 4 Schools
04.2003 - 12.2007

Assistant Manager

Applebee's Neighborhood Grill + Bar
10.1997 - 04.2003

Education

High School Diploma -

Milpitas High School
Milpitas, CA

Associate of Arts - Hospitality Management

California State University - East Bay
Hayward, CA
05.2002

Skills

  • ITIL Certified
  • Cross-functional Team Leadership
  • Resource Management
  • IT Service Management
  • ITIL
  • Budget Management
  • IT Infrastructure Management
  • Agile Methodologies
  • Stakeholder Management
  • Project Management

Certification

  • CompTIA A+ IT Technician, CompTIA, EZPT2RXLMDF4YLYN
  • CompTIA Network+, CompTIA, X6HYNBBJ3CB4Q7ST
  • CompTIA Project+, CompTIA, XBYX3HQBN3BEK3L9
  • CIW Web Foundations Associate, CIW
  • CIW v5 Associate, CIW
  • CIW Site Development Associate, CIW
  • ITIL Foundation in IT Service Management, AXELOS Global Best Practice, GR750407672JP
  • Jamf Certified Tech, Jamf

Timeline

Information Technology Project Supervisor

HonorHealth
01.2020 - Current

Systems Support Analyst

Arizona State University
01.2014 - 03.2016

Systems Support Analyst, Sr

Arizona State University
10.2012 - 01.2020

Technical Support Analyst

P.F. Chang's
07.2012 - 01.2014

Support Analyst I

P.F. Chang's
07.2011 - 05.2012

IT Technician

Cave Creek Unified School District
01.2010 - 07.2011

Service Manager

University of Illinois Urbana-Champaign
01.2007 - 07.2009

Special Education Paraprofessional

Champaign Unit 4 Schools
04.2003 - 12.2007

Assistant Manager

Applebee's Neighborhood Grill + Bar
10.1997 - 04.2003

High School Diploma -

Milpitas High School

Associate of Arts - Hospitality Management

California State University - East Bay

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Joshua Pulling