Josh Raimondo
ARMADA,MICHIGAN
Summary
Dynamic service manager with a proven track record at Marcor Purification, excelling in customer relations and team leadership. Enhanced operational efficiency and customer satisfaction through effective project management and staff training. Achieved significant cost reductions while fostering strong client relationships, ensuring high service quality and compliance with industry standards.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
OWNER
MONDO TECHNICAL LLC
02.2022 - Current
- Managed day-to-day operations, ensuring efficiency and quality in service delivery.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Cultivated relationships with suppliers to negotiate favorable terms and pricing.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
SERVICE MANAGER
MARCOR PURIFICATION
01.2020 - 01.2022
- Led service team to enhance operational efficiency and customer satisfaction.
- Developed training programs for staff to improve technical skills and service quality.
- Coordinated cross-departmental collaboration to streamline service processes and communication.
- Managed scheduling and resource allocation to optimize team performance and service delivery.
- Oversaw budgeting and cost management for service operations, ensuring financial accountability.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Check service technician paperwork to determine completeness and determination of complaint handling.
FIELD SERVICE TECHNICIAN III
MARCOR PURIFICATION
10.2007 - 01.2020
- Diagnosed and resolved equipment malfunctions in water purification systems.
- Conducted routine maintenance and inspections to ensure optimal system performance.
- Collaborated with clients to identify service needs and provide tailored solutions.
- Trained junior technicians on equipment operation and safety protocols.
- Implemented process improvements that enhanced efficiency in service delivery.
- Developed detailed service reports documenting repairs and maintenance performed.
- Managed inventory of parts and supplies to maintain operational readiness.
- Ensured compliance with industry regulations and company standards during all service activities.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
INSTALLER/SERVICE TECHNICIAN
ACTION WATER INC.
06.2000 - 10.2007
- Installed residential and commercial water systems ensuring compliance with safety standards.
- Conducted routine maintenance and troubleshooting for water filtration equipment to optimize performance.
- Collaborated with team members to coordinate installation schedules and manage project timelines efficiently.
- Resolved customer inquiries regarding product functionality and maintenance procedures, improving service satisfaction.
- Implemented process improvements that reduced installation time while maintaining quality standards.
- Managed inventory of tools and supplies, ensuring readiness for installations and minimizing downtime.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Education
ACCOUNTING
MACOMB COMMUNITY COLLEGE
STERLING HEIGHTS, MIHigh School Diploma -
ARMADA AREA SCHOOLS
ARMADA, MI06-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Project estimating
- Staff management
- Team oversight
- Consulting
- Cost reduction
- Regulatory compliance
- Service quality assurance
- Attention to detail
- Customer service
- Decision-making
- Team leadership
- Inventory control
- Inventory management
- Inventory tracking and management
- Customer retention
Certification
- PRETREATMENT/CWP/300H, MARCOR PURIFICATION -
- Certified HX2, MARCOR PURIFICATION -
- Certified 4400M, MARCOR PURIFICATION -
- Certified PRETREATMENT ADVANCED SERVICER,SERVICER, AND OPERATOR, ISOPURE - 6/2025-6/2028
Timeline
OWNER
MONDO TECHNICAL LLC
02.2022 - Current
SERVICE MANAGER
MARCOR PURIFICATION
01.2020 - 01.2022
FIELD SERVICE TECHNICIAN III
MARCOR PURIFICATION
10.2007 - 01.2020
INSTALLER/SERVICE TECHNICIAN
ACTION WATER INC.
06.2000 - 10.2007
ACCOUNTING
MACOMB COMMUNITY COLLEGE
High School Diploma -
ARMADA AREA SCHOOLS