Josh Rebstock
Wichita,KS
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
16
16
years of professional experience
Work History
General Manager
The Old Spaghetti Factory International Inc.
Wichita, KS
04.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Sales Representative
Ashley Home Furniture
Wichita, Kansas
06.2021 - 07.2023
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager
Cheddar's Scratch Kitchen
Wichita, Kansas
09.2008 - 01.2017
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
Education
Some College (No Degree) - Business Administration
Georgia Southern University
Statesboro, GASkills
- P&L Management
- Service Quality Improvement
- Expense Control
- Advertising and marketing
- Quality Management
- Project Management
- Customer Relationship Management
- Relationship Building
- Proficient in Microsoft Office
- Performance Analysis
Timeline
General Manager
The Old Spaghetti Factory International Inc.
04.2023 - Current
Sales Representative
Ashley Home Furniture
06.2021 - 07.2023
General Manager
Cheddar's Scratch Kitchen
09.2008 - 01.2017
Some College (No Degree) - Business Administration
Georgia Southern University
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