Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua Roemersberger

Summary

Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. All while providing exceptional customer service for knowledge questions and concerns.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
05.2023 - 08.2023
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Followed procedures at all times for personal and team safety.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Managed timely and effective replacement of damaged or missing products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Located needed merchandise in inventory using "Zebra" or "myDevice" software


Assistant General Manager

Someburros
10.2021 - 08.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Provided exceptional customer service, exceeding company's standards

Education

High School Diploma -

Desert Ridge High School
Mesa, AZ
05.2023

Skills

  • Hazardous Material Disposal
  • Fulfillment Processing
  • Product Packaging
  • Relationship Building
  • Sorting and Organizing
  • Physical Stamina
  • Customer Service
  • Safety Regulations Adherence
  • Teamwork and Collaboration
  • Order Picking Skills
  • Excellent Communication
  • Willing to Learn
  • Issue Resolution
  • Punctual and Reliable
  • Order Accuracy

Accomplishments

  • Quickly promoted to Assistant General Manager for Someburros, from a Front of House employee to Front of House Manager, to Assistant General Manager due to exceptional customer service and drive to work under the company's motto. All within two years of service for the company.
  • Worked as a Fulfillment Expert while the building was under remodel construction, where inventory was constantly being resorted and moved to accommodate for team members, quests, and on-floor/stock room inventory.
  • Played on Varsity Tennis Team for Desert Ridge High School for all four years of attendance

Certification

Food Handler's Card - State of Arizona

Timeline

Fulfillment Expert

Target
05.2023 - 08.2023

Assistant General Manager

Someburros
10.2021 - 08.2023

High School Diploma -

Desert Ridge High School

Similar Profiles

CREATE PROFILE
Joshua Roemersberger