Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Rogers

neptune

Summary

Dynamic customer service professional with a proven track record at Crystal Inn Hotel, excelling in guest relations and issue resolution. Known for exceptional work ethic and integrity, I foster strong connections with clients, ensuring repeat business. Proficient in hotel management software, I deliver seamless experiences even during peak periods.

Overview

8
8
years of professional experience

Work History

Cashier/Counter Server

Juice Basin
02.2017 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Front Desk Agent

Crystal Inn Hotel
10.2020 - 05.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Education

Neptune High
Neptune City, NJ
06-2004

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Customer service excellence
  • Customer relations

Timeline

Front Desk Agent

Crystal Inn Hotel
10.2020 - 05.2024

Cashier/Counter Server

Juice Basin
02.2017 - Current

Neptune High

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