Joshua Russell
Louisville,KY
Summary
Operations Manager with 20+ years experience specializing in order fulfillment value streams, people management, streamlining supply chain processes, and team building while maintaining quality with a safety driven focus.
Overview
12
12
years of professional experience
1
1
Certification
Work History
B2B Manager- US Fulfillment
THG
Shepherdsville, KY
01.2023 - Current
- Coordinated order fulfillment with a team of 3 leads and 45+ associates across multiple sites(California, Kentucky, New Jersey).
- Increased on-time deliveries by 52% through implementing tracking tool, increased key performance indicator efficiency 19% through positive employee engagement, coaching and process improvements that lead to an overall CPU reduction of 12%.
- Collaborated and built trust with organizational key stakeholders and with the over 500 customers serviced monthly with a 97.8% satisfaction rate.
- Developed standard operating procedures for packing, labeling, receiving, storing, picking, packing, shipping of merchandise.
- Performed on site audits across multiple facilities to ensure safe work practices, inventory accuracy, and quality control.
B2B/Kitting Supervisor
THG
Shepherdsville, KY
11.2017 - 01.2023
- Directed and supervised teams of up to 30 associates in daily operations
- Developed key performance indicators for Kitting by going from team to individual assembly which resulted in a decrease from $1.84 to $1.12 CPU per finished goods unit.
- Frequently worked with integrations team and customer representatives in onboarding of new clients, including reviewing of vendor guides, implementation of processes, and cost analysis
Inventory Control Lead
THG
Shepherdsville, KY
11.2016 - 11.2017
- Supervised a team of 5+ associates in maintaining accurate inventory records and conducting regular cycle counts.
- Investigated discrepancies through root cause analysis: checking stock receipted versus stock expected, physical counts, stock adjustments and stock used.
- Resolved customer issues relating to inaccurate shipments determining cause and rectifying the situation
Receiving Supervisor
S&k Air Power Tool & Supply
Shepherdsville, KY
11.2015 - 11.2016
- Maintained inventory of 1000+ SKUs and 50,000 units of materials and supplies
- Directed the daily operations of the receiving department, overseeing a staff of 5 employees.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Resolved all invoice discrepancies for accounts payable by vendor communication
Line Supervisor
Emerson Electronics
Louisville, KY
04.2012 - 11.2015
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet production timelines.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
- Trained and managed 7 production operators, achieving 38% increase in production.
Education
High School Diploma -
Victory Academy
Louisville, KYSkills
- Project Management
- Process Improvement
- Coaching and Mentoring
- Data-driven decision-making
- Logistics Management
- Cross-Functional Collaboration
- Microsoft Office
Certification
- OSHA 30 Certified
- GMP Certified
- PIT Certified
Timeline
B2B Manager- US Fulfillment
THG
01.2023 - Current
B2B/Kitting Supervisor
THG
11.2017 - 01.2023
Inventory Control Lead
THG
11.2016 - 11.2017
Receiving Supervisor
S&k Air Power Tool & Supply
11.2015 - 11.2016
Line Supervisor
Emerson Electronics
04.2012 - 11.2015
High School Diploma -
Victory Academy