Joshua Rutherford
Nacogdoches
Summary
Dynamic professional with a proven track record at Edward Jones, enhancing customer satisfaction and resolving service issues efficiently. Skilled in client retention strategies and cross-functional coordination, I excel in creative problem-solving and detail-oriented tasks. Achieved notable safety and loss prevention improvements at Target through innovative risk assessments and effective team training. I bring positive and approachable demeanor, combined with strong communication and problem-solving skills, to excel in customer interactions. I posses foundational understanding of customer service principles and adept at quickly learning new systems and processes. Committed to delivering exceptional service and fostering customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Specialist (Remote)
Edward Jones
01.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Asset Protection Associate
Target
04.2020 - 01.2022
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Wrote reports outlining activities and results.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TXAssociate of Arts - Criminal Justice
Angelina College
3500 S First St Lufkin, TX 7590106-2025
Skills
- Client retention strategies
- Detail-oriented
- Cross-functional coordination
- Team Training
- Creative problem solving
Live chat support
Customer service
Time management
Affiliations
- Alpha Tau Omega Fraternity
Certification
- Criminal Justice Core Level 1 Angelina College - May 9th 2024
- CPR/AED Certification
Timeline
Service Specialist (Remote)
Edward Jones
01.2024 - Current
Asset Protection Associate
Target
04.2020 - 01.2022
BBA - Cyber Security
The University of Texas At San Antonio
Associate of Arts - Criminal Justice
Angelina College
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