Joshua Sandoval
Ontario,CA
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Field Supervisor
Nationwide Guard Services
10.2023 - Current
- Continuously updated personal knowledge on industry best practices, integrating new strategies into daily activities as appropriate.
- Maintained high levels of situational awareness during large-scale events, coordinating resources effectively to ensure public safety.
- Conducted thorough investigations into security breaches or violations, ensuring accountability and learning opportunities for the team.
- Established strong relationships with clients, maintaining open communication channels to address concerns promptly.
- Elevated client satisfaction levels by consistently meeting or exceeding service expectations through diligent oversight of assigned sites.
- Managed a team of security officers, ensuring adherence to company policies and procedures.
Public Safety Officer
San Dimas Community Hospital
10.2022 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Shift Supervisor
Securitas Security Services USA
12.2020 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Monitored property and investigated any areas of suspicion.
- Supervised grounds, employee entrances and exits and security officers on duty.
Security Site Supervisor
Allied Universal Security Services
11.2018 - 07.2020
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Screened vendors and contractors before granting access to facility
- Led team of 30 guards in monitoring high volume of employee traffic during peak hours and days
- Recorded incident reports with detailed accounts of occurrences
- Assessed ongoing risk factors and suggested improvements to senior management
- Wrote and submitted daily reports on security team operations
Security Dispatcher
Disneyland Resort
10.2017 - 10.2018
- Dispatch officers across resort property to assist with various issues/services for our guests, cast members, and vendors
- Maintained accurate records and updated files using electronic CAD database
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate responding units to assist
- Reviewed 75 routes and daily traffic and weather conditions and adjusted plans to facilitate emergency response
Base Operator
Allied Universal
02.2017 - 02.2018
- Answer incoming emails in a timely fashion Relay information from emails to appropriate parties Create pass-downs regarding information sent via email from Property Management to the different properties around orange county Take Phone calls from 10 different properties totaling approximately 60 buildings, which result in Tenant/Contractor Assistance
- Dispatch Officers to various locations as needed
- Coordinate with Emergency Services when needed
Assistant General Manager
Jamba Juice
07.2014 - 02.2016
- Engaged team members and improved performance by delivering daily updates and conducting quarterly meetings to obtain feedback and convey new policies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained and disciplined employees to maximize performance.
Education
High School Diploma -
Damien High School
La Verne, CA05.2013
B.A - Business Administration
Arizona State University
Tempe, AZSkills
- Security team management
- Access systems and patrol
- Safety and security
- CCTV monitoring
- Daily incident reporting
- Loss prevention
- Company risk management
- Emergency management
- File and records management
Certification
California Guard license
Timeline
Security Field Supervisor
Nationwide Guard Services
10.2023 - Current
Public Safety Officer
San Dimas Community Hospital
10.2022 - 10.2023
Shift Supervisor
Securitas Security Services USA
12.2020 - 10.2022
Security Site Supervisor
Allied Universal Security Services
11.2018 - 07.2020
Security Dispatcher
Disneyland Resort
10.2017 - 10.2018
Base Operator
Allied Universal
02.2017 - 02.2018
Assistant General Manager
Jamba Juice
07.2014 - 02.2016
High School Diploma -
Damien High School
B.A - Business Administration
Arizona State University
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