Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Josh Schock

Bakersfield

Summary


Professional with strong track record in product support. Effective in driving customer satisfaction and resolving technical issues. Skilled in team collaboration, problem-solving, and adapting to changing requirements. Known for technical expertise, effective communication, and results-oriented approach.

Overview

24
24
years of professional experience

Work History

Product Support Manager

Pape Material Handling
09.2016 - Current
  • Direct the parts and service departments to effectively support our customers to keep their fleets up and running.
  • Effectively work within the budget to meet and exceed profit and expense goals.
  • Build and maintain a positive team to succeed and accomplish branch goals.
  • Analyze strengths and weakness of staff, adjust roles and train accordingly. Perform on time annual reviews and work on helping them improve wherever it may be.
  • Manage company assets, determine when the cost isn’t worth it and source replacement.
  • Responsible for the overall profit and loss of the branch.
  • Prepare yearly budgets for the parts and service departments.
  • Keep on top of the aging AR to ensure timely payment from the customers.
  • Develop a sales plan and work with the outside sales rep to achieve customer retention, growth and goals set by corporate and myself.
  • Manage the Pape health and safety program to keep our members safe.
  • Manage the environmental program to ensure that we are following all rules and regulations set by the county and the state.
  • Implemented process improvements that streamlined support workflows, increasing response times and efficiency.
  • Led cross-functional teams to resolve complex product support issues, enhancing customer satisfaction and retention.

Service Manager

H&E Equipment Services
09.2013 - 09.2016
  • Manage the daily operations of the service and parts departments.
  • Drive revenue to hit budget targets.
  • Build and maintain a team mentality with the staff.
  • Effectively maintain the repairs of a $15 million-dollar fleet with cost and life of the machine in mind. Also keep the equipment up to date on the annual inspections.
  • Ensure all warranty repairs are submitted and recovered.
  • Provide excellent customer service to promote revenue and to build customer retention.
  • Effectively plan and operate within a budget.
  • Complete annual employee performance reviews; create an action plan on how to help the employee improve in their position.
  • Accurately manage and enforce H&E’s safety program, ensuring all employees are following the guidelines that are put in place for their safety.
  • Analyze the financials to maximize profit and minimize loss. Prepare quotes and complete work orders for customer owned equipment.
  • Assist in the performance and operation of the rental department.

Shop Foreman

Volvo Construction Equipment Rents
01.2011 - 01.2013
  • Supervise and manage the work of shop technicians, field technicians, and yard workers.
  • Troubleshoot and repair heavy and small equipment failures in a timely manner and train technicians in the maintenance and repair of diesel engines, hydraulics, machine electrical, and small engines.
  • Maintain and update records of all purchases, machine service, and field repairs.
  • Effectively plan and operate within a budget.
  • Manage an efficient and cost effective parts inventory.
  • Establish a positive working relationship with customers and staff.
  • Uphold, and stay current on, all laws and policies related to safety and company procedures.
  • Keep up to date PM’s on all equipment that has been on rent for over 30 days.
  • Submit and follow up on all warranty repairs and parts with the manufacturer to maximize warranty return.
  • Maintain compliance with OSHA & Hazmat regulations.
  • Maintain records for the DOT bit program.
  • Approve and input all mechanics time and internal work orders.
  • Prepare quotes and complete work orders for customer owned equipment.
  • Complete annual employee performance reviews; create an action plan on how to help the employee improve in their position.
  • Assist the rental department on an as needed basis providing excellent customer service on the rental counter.
  • Write contracts, quote rentals and sales.
  • Dispatch rental equipment deliveries and pickups.

Shop Technician

Madland Toyota-Lift
01.2009 - 01.2011
  • Troubleshoot, diagnose and repair failures on electric and internal combustion industrial lift trucks.
  • Perform preventative maintenance inspections and repairs on new, used, rental, and customer equipment.
  • Inspect, repair, shim and assemble lift truck masts.
  • Remove, tear down, inspect, and repair lift truck transmissions, differentials, and engines.
  • Diagnose and repair electric drive motors, steer motors, etc.
  • Diagnose, repair, and make the correct adjustments on LP, gas and diesel fuel systems.
  • Diagnose and repair engine failures.

Lead Technician

Quinn Rental Services
01.2003 - 01.2009
  • Supervise and manage the work of shop technicians, field technicians, and utility workers.
  • Troubleshoot and repair heavy and small equipment failures in a timely manner and train technicians in the maintenance and repair of diesel engines, hydraulics, machine electrical, and small engines.
  • Maintain and update records for purchases, machine service, and field repairs.
  • Effectively plan and operate within a budget.
  • Manage an efficient and cost-effective parts inventory.
  • Establish a positive working relationship with customers and staff.
  • Uphold, and stay current on, all laws and policies related to safety and company procedures.
  • Accurately submit and follow up on all warranty repairs and parts with the manufacturer.
  • Assist and fill in when needed in the rental department providing excellent customer service on the rental counter.
  • Writing contracts, quoting rentals and sales.
  • Dispatching of the rental equipment deliveries and pick-ups.
  • Maintain compliance with OSHA hazmat regulations.
  • Maintain records for the DOT bit program.
  • Approve and input mechanic time cards.
  • Complete annual employee performance reviews.

Mechanic

Ditch Witch of Central California
01.2002 - 01.2003
  • Prepare equipment for sale by checking fluid levels, making factory adjustments, and other related duties.
  • Repair and assemble equipment.
  • Fit appropriate attachments to purchased equipment.
  • Answer customer questions.

Education

Associates Degree - Mechanized Agriculture

Reedley College
Reedley, California
05.2003

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Task prioritization
  • Self motivation
  • Escalation management
  • Decision-making
  • Customer relationship management
  • Analytical thinking
  • Continuous improvement

Accomplishments

  • Successful growth and profit each year achieved through managing the P&L through budget management in the 9 years employed with Pape Material Handling by meeting and exceeding goals set by myself and corporate.
  • Successfully doubling the service & parts department revenues within 2 years of employment with H&E Equipment Services.
  • Achieving the highest amount of profit and revenue that the branch has ever recorded.

Timeline

Product Support Manager

Pape Material Handling
09.2016 - Current

Service Manager

H&E Equipment Services
09.2013 - 09.2016

Shop Foreman

Volvo Construction Equipment Rents
01.2011 - 01.2013

Shop Technician

Madland Toyota-Lift
01.2009 - 01.2011

Lead Technician

Quinn Rental Services
01.2003 - 01.2009

Mechanic

Ditch Witch of Central California
01.2002 - 01.2003

Associates Degree - Mechanized Agriculture

Reedley College

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