Josh Shorter

Manager of Train Operations

CSX Transportaion

Avon, IN

08.2014 - Current

Developed and implemented training programs for new employees regarding operating practices, safety protocols, security measures.
Conducted regular meetings with train crews in order to discuss any issues or concerns related to operations.
Assigned duties and responsibilities to crew members in a manner that maximized productivity while ensuring compliance with all applicable laws, regulations, policies, and procedures.
Ensured proper coordination between train dispatchers and other railroad personnel by maintaining open lines of communication.
Managed and coordinated the daily operation of assigned train crews, including providing direction to ensure efficient, safe, and timely movement of trains.
Coordinated communication between various departments such as engineering, traffic control and other divisions within the railway company.
Scheduled railcars according to customer requirements in order to maximize efficiency while minimizing costs.
Analyzed data from multiple sources including track conditions and weather patterns to anticipate delays or service interruptions.
Monitored crew performance and operational efficiency to ensure compliance with established rules, regulations, and safety guidelines.
Interpreted railway company policy and procedure manuals to ensure safety standards were met during operations.
Prepared comprehensive reports on operations activities for management review purposes.
Provided feedback on employee performance reviews in order to identify areas needing improvement or additional training opportunities.
Upheld tight deadlines for delivery of freight and arrival of passengers.
Communicated with dispatchers regarding trains' routes, timetables and cargoes.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Provided leadership during times of organizational change or crisis situations.
Coached, mentored and trained team members in order to improve their job performance.