Josh Smith
Maple Grove,MN
Summary
Seasoned Product Owner and Co-Founder boasting 15+ years of experience in product development, AI-driven decisioning, and customer engagement solutions. Proficient in diverse industries such as eCommerce, retail, telecommunications, and healthcare. Skilled at utilizing generative AI, predictive analytics, and data-driven strategies to maximize operational efficiency and drive revenue growth. Proven expertise in constructing scalable SaaS solutions and guiding cross-functional teams. Demonstrated history of innovation and remarkable accomplishments.
Overview
18
18
years of professional experience
Work History
Product Owner & Co-Founder
Toovio
01.2011 - Current
- Company Overview: http://www.toovio.com
- Platform Development: Designed and launched Toovio's B2B SaaS platform, specializing in customer value management, securing the company’s first customers and achieving enterprise-grade performance
- Generative AI Solutions: Built an AI-driven email and SMS automation tool, reducing manual intervention and streamlining customer experimentation workflows
- Automated Pipeline: Created an end-to-end, go-to-market solution integrating seamless.ai, Salesforce, SalesLoft, and QuickBooks, accelerating revenue cycles from prospecting to revenue generation
- Scalable Multi-Tenant System: Developed multi-tenant infrastructure for quick onboarding of Shopify, BigCommerce, and WooCommerce clients, achieving 80%+ COGS
- Patent-Pending Process: Authored a patent-pending adaptive machine learning process to enhance predictive accuracy through advanced feature engineering and automated model retraining
- Http://www.toovio.com
Head of Solutions & Co-Founder
NeoFusion
10.2007 - 01.2013
- Grew NeoFusion to 200% year-over-year with a specialized blend of business acumen and technical expertise, serving major clients like Vodafone and Orange
- Created and implemented an online-to-in-store tracking system using “cookie match” methodology to measure digital ad impact on in-store sales for major retailers
- Developed custom simulation and real-time decision-making software solutions that complemented and enhanced existing enterprise tools, positioning NeoFusion as a competitor to industry giants
Lead Solution Architect
Vodafone EMEA
09.2008 - 03.2011
- Directed Vodafone’s inbound marketing initiatives using Chordiant Decision Management, providing a scalable framework and guiding tactical execution for customer contact strategies
- Delivered a global decisioning project within budget and timeframe, boosting client satisfaction and streamlining internal and external team workflows
- Designed comprehensive business requirements and functional specifications, including use cases and process flows, to align with Vodafone’s contact strategies across multiple European markets
Presales Consultant
Chordiant Software
06.2006 - 10.2007
- Developed sophisticated predictive models for clients such as Fidelity Investments, leading to the adoption of Chordiant Decision Management over competing solutions by SAS, Oracle, and Epsilon
- Successfully integrated Decision Management capabilities into Metlife’s Chordiant platform, enabling real-time personalized offers and increasing engagement in customer interactions
Education
B.S. - Business Administration & Marketing, Leadership Theory
2002
Skills
- SAS
- SPSS Modeler
- SQL
- JMP
- Chordiant
- Pega
- Oracle RTD
- Python
- Tableau
- Microstrategy
- JReports
- Epiphany
- INFOR
- Business Requirements Gathering
- UML
- Context Diagramming
- Agile
- Product Lifecycle Management
- Business Analysis
- Release planning
- Scrum Framework
Additionalprofessionalinformation
Adaptive predictive machine learning process for feature engineering and model automation, First-party Acquisition, Cross-sell, Retention, Real-time Decisioning Solutions, AI-Driven Marketing Automation
Awards
Best Speaker/Paper Award, MidWest SAS User Group (MWSUG), 2002, "Using SAS DDE/ODS Together with SAS Access and %Windows to Automate Campaign Analysis"
Previous Positions
- Target Corporation, Senior Marketing Analyst
- New York & Company, Manager, Credit and Email
- Alliance Data Systems, Senior Database Marketing Analyst
- Victoria’s Secret Stores, Financial Data Analyst (Intern)
Timeline
Product Owner & Co-Founder - Toovio
01.2011 - Current
Lead Solution Architect - Vodafone EMEA
09.2008 - 03.2011
Head of Solutions & Co-Founder - NeoFusion
10.2007 - 01.2013
Presales Consultant - Chordiant Software
06.2006 - 10.2007
Franklin University - B.S., Business Administration & Marketing, Leadership Theory