Josh Sola
Torrance,CA
Summary
With a proven track record at Coffee Bean & Tea Leaf, I excel in marketing tactics and team oversight, significantly enhancing customer satisfaction and sales. My expertise in program creation and implementation, combined with a dynamic approach to market trend awareness, has consistently driven success and innovation in diverse roles.
Overview
25
25
years of professional experience
Work History
Owner/Personal Trainer
Self-employed
01.2011 - 01.2025
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Demonstrated proper technique for exercises to avoid injuries.
- Assisted clients with personal fitness goals through realistic objectives.
Personal Trainer
Self-employed
01.2004 - 01.2011
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Encouraged participants to stay motivated and reach fitness goals.
- Promoted safe and inclusive environment for club clients and members.
- Demonstrated proper form and technique to prevent injury.
- Implemented new and creative exercise routines to keep participants motivated.
- Provided emergency first aid and CPR as needed.
- Collaborated with other fitness professionals to develop and implement new programs.
- Developed and implemented fitness assessment system to evaluate progress of participants.
- Used music to motivate and energize classes.
- Adapted classes to meet needs of participants with varying fitness levels.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Utilized effective record-keeping system for tracking customer information.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
Server
McCormick & Schmick's Seafood & Steaks
01.2003 - 01.2004
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server's Assistant, Host, Server
Houstons
01.2002 - 01.2003
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Coffee Bean & Tea Leaf
01.2000 - 01.2002
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Arts - Personal Fitness
El Camino College
Torrance, CA01-2002
Skills
- Marketing tactics
- Social media control
- Life cycle project management
- Partnership development
- Design coordination
- Regulatory compliance
- Program creation and implementation
- Market trend awareness
- Team oversight
Timeline
Owner/Personal Trainer
Self-employed
01.2011 - 01.2025
Personal Trainer
Self-employed
01.2004 - 01.2011
Server
McCormick & Schmick's Seafood & Steaks
01.2003 - 01.2004
Server's Assistant, Host, Server
Houstons
01.2002 - 01.2003
Barista
Coffee Bean & Tea Leaf
01.2000 - 01.2002
Associate of Arts - Personal Fitness
El Camino College
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