Josh Sorrell
Olathe,KS
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Operations Manager
Interrail Transport
03.2022 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in recruiting, hiring and training of team members.
Sales Retention Specialist
DISH
02.2020 - 01.2022
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
Front of House
Redrock Canyon Grill
01.2014 - 01.2019
- Started as a server, then trainer, bartender, corporate trainer, mentor, and classroom teacher
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
BS - Accounting, Minor in Finance
Oklahoma State University
12.2016
Associates of Science - undefined
Northern Oklahoma College
12.2011
Skills
- Analytical/Research Skills
- Computer/Technical Literacy
- Leadership/Management Skills
- Exceptional listener and communicator
- Employee Relations
- Dispute Resolution
- Excellent People and Sales Skills
- Team Building
- Training & Development
- Operational planning
- Performance tracking
- Operations management
Timeline
Assistant Operations Manager
Interrail Transport
03.2022 - Current
Sales Retention Specialist
DISH
02.2020 - 01.2022
Front of House
Redrock Canyon Grill
01.2014 - 01.2019
Associates of Science - undefined
Northern Oklahoma College
BS - Accounting, Minor in Finance
Oklahoma State University
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