Josh Souders

• Performed onsite repair of equipment at customer locations.
• Installed new systems according to manufacturer specifications.
• Maintained accurate records of service calls, repairs, and parts used.
• Inspected equipment for proper operation and safety hazards prior to use.
• Troubleshot electrical circuits using schematics and diagrams.
• Calibrated instruments to maintain accuracy within specified tolerances.
• Established long-term relationships with key contacts at client companies.
• Developed and maintained relationships with clients to increase sales revenue.
• Analyzed customer needs and preferences to recommend appropriate products.
• Provided detailed product information to customers, including features, prices, and availability.
• Performed cold calls to prospective customers to introduce company
• offerings.
• Ensured customer satisfaction by providing follow-up support after purchases.
• Advised customers on best practices when using company products or services.
• Worked with fellow sales team members to achieve group targets.
• Listened to customers to understand needs and refer to optimal services.

GENERAL MANAGER: JACK POSEY - (202) 631-3043

• Diagnosed problems and determined solutions for various customer issues.
• Performed onsite repair of equipment at customer locations.
• Installed new systems according to manufacturer specifications.
• Provided technical support to customers over the phone and in person.
• Repaired faulty components such as motors, pumps, valves, switches.
• Responded quickly to emergency calls from clients needing immediate assistance.
• Communicated with clients for outstanding customer service and to increase repeat business.
• Followed established safety rules, OSHA guidelines and company safety policies and procedures.
• Traveled to customer locations to complete work for pre-set appointments.
• Conducted service appointments to diagnose and fix problems.

• Performed preventative maintenance and repairs on a wide variety of customer equipment.
• Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
• Reviewed work orders prior to dispatch to ensure accuracy of information provided by the customer.
• Ensured quality assurance standards were met during all service activities.
• Conducted training sessions for new technicians on proper use of tools and equipment.
• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Manage Aero Sealing division of the company. Worked directly with Aero Seal to create sales.
• Trained employees on how to use Aero Seal equipment.

GENERAL MANAGER: TIM PYLE - (703) 928-7798

• Diagnosed problems and determined solutions for various customer issues.
• Performed onsite repair of equipment at customer locations.
• Installed new systems according to manufacturer specifications.
• Conducted preventive maintenance on a variety of machines and systems.
• Provided technical support to customers over the phone and in person.
• Maintained accurate records of service calls, repairs, and parts used.
• The owner sold the company and rehired me under his new company.

OWNER: TIM PYLE - (703) 928-7798

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Resolved customer complaints in a timely manner.
• Oversaw daily operations of the service department, including scheduling and workflow management.
• Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
• Delegated work to staff, setting priorities and goals.
• Maintained contracts for Washington Hospital Center, Arlington Hospital, The National Zoo, Secret Service Buildings in DC and many other various commercial customers.

GENERAL MANAGER - JOHN VAN BEVERS