Josh Stowers
Daleville,VA
Summary
Dynamic Operations Manager with a proven safety track record at Advance Auto Parts Distribution Center, enhancing operational efficiency and employee retention through effective team leadership and continuous improvement processes. Skilled in operations management and customer service, achieving significant improvements in productivity and performance metrics. Demonstrates exceptional problem-solving abilities and a commitment to excellence in all endeavors. Understands the importance of building relationships with every TM individually to facilitate a high level of performance and quality.
Overview
28
28
years of professional experience
Work History
Operations Manager
Advance Auto Parts Distribution Center
09.2004 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Facilitated smooth collaboration between departments through clear communication channels.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Floor Care Specialist
Heave-Lee Floors
07.1999 - 09.2004
- Was responsible for completing all overnight floor services along with ensuring a high quality of work
- Maintained excellent working relationships with clients, addressing concerns promptly and professionally.
- Collaborated with other team members to complete large-scale projects within tight deadlines.
- Enhanced floor cleanliness by implementing efficient cleaning techniques and using appropriate equipment.
- Preserved the integrity of flooring surfaces by applying protective coatings as needed.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained floor cleaning and waxing equipment.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Was responsible for transporting crew and equipment to all services
- Was responsible for maintaining truck and trailers used to transport equipment
Driver/Cook
Pizza Hut
08.1996 - 09.2004
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Prepared food in the kitchen while maintaining a clean work space
- Closed kitchen on night shift
- Started at 5am on Saturdays to make dough
Tile Setter
Blue Ridge Flooring
10.1996 - 02.1999
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Ensured accurate alignment of tiles using leveling systems for professional results that exceeded clients'' expectations.
- Conducted thorough site assessments before installation to identify any potential issues and provide accurate quotes to clients.
Education
GED -
Salem High School
Salem, VA05-1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Continuous improvements
- Process improvements
- Change management
Accomplishments
- Became Outbound Trainer within 6 months of employment
- Promoted to Selection Supervisor in 2nd year of employment
- Responsible for improving Selection's overall performance from 80% to 97% as a whole
- Promoted to Outbound Department manager in 2010 and became responsible for Selection and Shipping
- Promoted it 3rd Shift Operations Manager in 2013 and became responsible for the entire operation on nights
- Have traveled to most of our DC's across the country to help with implementation on new WMS systems, new building start-ups, union avoidance trips and also visited 100's of our stores to build relationships with pour primary customers
- Have been through every class related to managing people that exists
- Went through a 5S certification process but was scraped by AAP before completion
- Consistently scored among the highest in the company on our yearly organizational health surveys every year since its inception in 2009
- Have the respect and admiration of most of our TM's on night shift because I know to how to treat people
Timeline
Operations Manager
Advance Auto Parts Distribution Center
09.2004 - Current
Floor Care Specialist
Heave-Lee Floors
07.1999 - 09.2004
Tile Setter
Blue Ridge Flooring
10.1996 - 02.1999
Driver/Cook
Pizza Hut
08.1996 - 09.2004
GED -
Salem High School
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