Josh Swanson
Prophetstown,IL
Summary
Skilled Sr Service Technician with extensive experience in equipment maintenance, technical diagnostics, and preventative maintenance. Proficient in on-site repairs and system optimization, ensuring customer satisfaction and operational efficiency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Sr Test Technician
CNH
Davenport, Iowa
03.2022 - Current
- Collaborated with engineering teams to develop and refine testing protocols.
- Operated testing equipment to assess product performance under various conditions.
- Documented test results accurately for quality assurance and compliance purposes.
- Assisted in troubleshooting issues identified during testing phases.
- Communicated effectively with team members to streamline testing processes and workflows.
- Evaluated product performance data to determine whether units meet or exceed quality standards.
Sr Service Technician
Birkeys Farm Store
Annawan, Illinois
08.2008 - 02.2022
- Installed and repaired equipment on-site to ensure optimal performance and reliability.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Performed routine maintenance checks to enhance system efficiency and reliability.
- Diagnosed technical issues using tools, delivering timely solutions.
- Engaged with customers to clarify service needs and set clear expectations.
- Trained junior technicians on equipment operation and safety protocols.
- Compiled detailed service reports outlining repairs, parts utilized, and customer feedback for future reference.
- Submitted service call paperwork accurately and on time.
- Operated company vehicle for daily tasks, ensuring it was in optimal working order.
Field Service Technician
Hatzer and Nordstrom Equipment
Annawan, Illinois
05.2004 - 08.2004
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Resolved software-related issues by troubleshooting programs and applications.
- Communicated with clients for outstanding customer service and to increase repeat business.
Education
Associate in Diesel Technology - Agriculture
WyoTech
Laramie, WY06-2002
High School Diploma -
JD Darnal High School
Geneseo, IL06-2001
Skills
- Preventative maintenance
- On-site repairs
- Equipment maintenance
- Technical diagnostics
- System diagnostics
- System optimization
- Client engagement
Certification
- HVAC certified
Timeline
Sr Test Technician
CNH
03.2022 - Current
Sr Service Technician
Birkeys Farm Store
08.2008 - 02.2022
Field Service Technician
Hatzer and Nordstrom Equipment
05.2004 - 08.2004
Associate in Diesel Technology - Agriculture
WyoTech
High School Diploma -
JD Darnal High School