Mary Burton
Pensacola,FL
Summary
Dedicated and compassionate professional with extensive leadership experience in retail management and hands-on healthcare training as a Patient Care Technician. Skilled in team building, customer service, and problem-solving, with proven ability to create positive environments that foster collaboration and trust. Adept at multitasking, following safety protocols, and delivering attentive care to patients. Bringing a unique blend of organizational expertise, interpersonal communication, and patient-centered focus to every role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Care Tech
West Florida Hospital
03.2023 - 03.2025
- Measured and recorded vital signs for nurse to chart, intake and output, daily weights and charted accurate results.
- Provided daily hygiene care, ensured rooms were clean, orderly and respectable
- Assisted with patient transfers, including proper use of medical hoyers and wheelchairs. Clear understanding of lifting techniques and safety protocols when executing transfers.
- Adhered to Safety and Protocol of the floor. Followed infection protocol procedures for at-risk patients in order to prevent spread of diseases.
- Performed basic medical procedures such as bladder scan, specimen collection, male/female purewick
- Above all, ensured safety when helping patients underneath my care.
Store Manager
Dollar General
03.2018 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- I oriented and hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Organized staff by effectively managing associate scheduling.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- I coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Dollar General
06.2010 - 03.2018
- I performed accounting duties such as filing invoices and communicated with vendors about product availability and pricing.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Unloaded arriving product stock and moved to store display areas.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Service Desk
Walmart
01.2007 - 09.2008
- Merchandising returns, Moneygram, check cashing.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
GED -
Pensacola State College
Pensacola, FLSkills
- Customer Service
- Time Management
- Policies and Procedures
- Positive and Friendly
- Problem Anticipation and Resolution
- Effective Working Relationships
- Hiring and Training
- Money Handling
- Training Initiatives
- Customer Relations
Certification
- Certified BLS, American Red Cross
- Non Violent Crisis Intervention
- Certified Nursing Assistant
Timeline
Patient Care Tech
West Florida Hospital
03.2023 - 03.2025
Store Manager
Dollar General
03.2018 - 03.2022
Assistant Store Manager
Dollar General
06.2010 - 03.2018
Service Desk
Walmart
01.2007 - 09.2008
GED -
Pensacola State College