Summary
Overview
Work History
Education
Skills
Timeline
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Josh Terwoord

Santa Clara,Utah

Summary

I believe my strengths are in attention to detail, customer service and empathy, analytics, and being able to pivot in rapidly changing scenarios.

Overview

21
21
years of professional experience

Work History

Manager Specialist

TriBike Transport
03.2014 - 11.2023

Broad description: Worked in various capacities over nearly 10 years with the company, resulting in becoming the Manager Specialist, responsible for managing projects.

-Oversaw Customer Service (managed two people)

-Handled damage claims and resolutions

-Was the liaison with IT specialists for website updates, fixes, and development

-Regularly published new events to the website and adjusted prices

-On-site event management

-Account manager for sister company (THRU LLC)

Triathlon Coach

Self-employeed
01.2013 - 06.2022

Developed customized training plans for triathletes, cyclists, and runners

-Coached Northern University Triathlon Team for two seasons

-Instructed an intro to triathlon PE class at Northern Arizona University

Refurbish Technician

Pepsi-Cola Bottling Company
11.2006 - 12.2012

Refurbished old vending machines to good condition for distribution to clients throughout northern Arizona

-Stripped, sanded, repainted, and installed new graphics

-Troubleshot issues and replaced parts as needed

-Assisted in installing vending machines at various locations

F-16 Avionics Journeyman

Unites States Air Force
10.2002 - 10.2006

Performed maintenance and troubleshooting of F-16 Avionics Systems

-Strict adherence to regulations and policies for troubleshooting and replacements of parts

-Worked on avionics ranging from flight controls, UHF/VHF radios, radar, and chaff/flare systems

-Promoted to Senior Airman 6-months early

Education

Bachelor of Science - Exercise Science

Northern Arizona University
Flagstaff, AZ
05.2011

Skills

  • Customer Service Management
  • Operations and Event Management
  • Project Management
  • Verbal and written communication
  • Hiring and Training
  • Negotiation and Conflict Resolution
  • Complex Problem-Solving

Timeline

Manager Specialist

TriBike Transport
03.2014 - 11.2023

Triathlon Coach

Self-employeed
01.2013 - 06.2022

Refurbish Technician

Pepsi-Cola Bottling Company
11.2006 - 12.2012

F-16 Avionics Journeyman

Unites States Air Force
10.2002 - 10.2006

Bachelor of Science - Exercise Science

Northern Arizona University
Josh Terwoord