Josh Thompson
Fredrickson
Summary
Dynamic and results-driven professional with a strong background in security and retail management, notably at Iron And Oaks Security. Proven expertise in inventory control and staff training, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and team building, consistently achieving performance metrics while fostering a safe and welcoming environment.
Overview
17
17
years of professional experience
Work History
Security Officer
Iron And Oaks Security
04.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Maintained accurate logs of daily activities, incidents, and observations for review purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Retail Supervisor
Whistle Workwear
08.2018 - 11.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, conducting regular stock checks to maintain optimal supplies.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Assisted in organizing promotional displays, driving sales through effective merchandising strategies.
- Monitored cash handling procedures, ensuring accuracy during transactions and deposits.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
Inventory Specialist
Midwest Air Technologies
05.2017 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50+ pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Delivery Driver
Domino's Pizza
02.2016 - 05.2017
- Delivered pizzas promptly, ensuring customer satisfaction through efficient route navigation.
- Managed cash transactions accurately, maintaining financial accountability during shifts.
- Provided exceptional customer service, addressing concerns and fostering positive relationships.
- Trained new drivers on safe driving practices and company policies, improving team performance.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Order Picker
Amazon
11.2012 - 02.2016
- Selected and prepared customer orders for shipment, ensuring accuracy and timeliness.
- Collaborated with team members to optimize order-picking processes and reduce errors.
- Trained new staff on safety protocols and best practices for order picking operations.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Stocker
Kmart
06.2008 - 10.2012
- Led efficient stocking operations, ensuring optimal product placement and availability.
- Improved inventory management processes to reduce stock discrepancies.
- Monitored stock levels, facilitating timely replenishment to maintain store standards.
- Developed workflow improvements that increased overall department productivity.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Education
High School Diploma -
Spanaway Lake Highschool
Spanaway, WA04-2008
Skills
- Security guard license
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Store operations
- Cash handling oversight
- Product merchandising
- Team building
- Problem-solving
Timeline
Security Officer
Iron And Oaks Security
04.2025 - Current
Retail Supervisor
Whistle Workwear
08.2018 - 11.2024
Inventory Specialist
Midwest Air Technologies
05.2017 - 08.2018
Delivery Driver
Domino's Pizza
02.2016 - 05.2017
Order Picker
Amazon
11.2012 - 02.2016
Stocker
Kmart
06.2008 - 10.2012
High School Diploma -
Spanaway Lake Highschool
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