Josh Tompkins
Manassas,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sr. Data Entry Clerk
Robert Half (Definiti,ActiveNav)
Chantilly, VA
09.2023 - Current
- Maintained confidentiality of sensitive information within the database systems.
- Analyzed data for accuracy, completeness, and conformity to standards before entering it into the system.
- Entered high volumes of numerical and textual customer account information into a computerized database quickly and accurately.
- Investigated errors or inconsistencies that arose during the course of daily operations.
- Troubleshot technical issues related to data entry software programs.
- Identified opportunities for process improvements related to data entry procedures.
Robotic Process Specialist (Claims Processing)
Transworld Systems Inc./Convergent USA
Gainesville, VA
04.2014 - 07.2023
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Managed, troubleshot and improved automation programs.
- Communicated automation test results to team members and highlighted potential risks.
- Ran automation scripts to maintain organizational efficiency.
- Verified documents and analyzed data in response to queries.
- Developed and maintained process documentation.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
- Recommended improvements to facilitate team and project workflow.
- Verified claim data correctness in preparation for processing.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Was responsible for recording and filtering important data.
Photo Specialist
Walgreens
Manassas, VA
09.2009 - 08.2013
- Identified areas within photo lab that could be improved and implemented new processes that resulted in greater overall productivity.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Received and processed face-to-face and online orders for photo prints and specialty items.
- Assisted customers with design projects for completion in photo lab.
- Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
Education
Bachelor of Arts - Economics
George Mason University
Fairfax, VA05.2013
Skills
- Process Improvement
- Process Analysis
- Data Collection and Processing
- Punctual and Dependable
- Information Verification
- Process Streamlining
- Data Verification
- Maintains Confidentiality
- Data Accuracy
- Data Entry
- Capturing and recording important data
- Filtering and sorting data
Timeline
Sr. Data Entry Clerk
Robert Half (Definiti,ActiveNav)
09.2023 - Current
Robotic Process Specialist (Claims Processing)
Transworld Systems Inc./Convergent USA
04.2014 - 07.2023
Photo Specialist
Walgreens
09.2009 - 08.2013
Bachelor of Arts - Economics
George Mason University
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