Josh Turner
Hammond,LA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Manager
Rocky's Premier Auto Wash
Hammond, LA
06.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Server
Lees drive In
Hammond, LA
06.2020 - 06.2023
- Greeted guests and provided menus..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Head Food Runner
The Boston Restaurant
Amite, LA
12.2017 - 05.2020
- Organized food orders and ensured accuracy of items served to customers.
- Assisted servers in setting up tables for guests.
- Delivered food to guests in a timely manner while following safety protocols.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
Education
High School Diploma -
Jewel M Sumner High School
Kentwood, LA04-2019
Some College (No Degree) - Business Supply Chain Management
Southeastern Louisiana University
Hammond, LASkills
- Strategic Planning
- Team Leadership
- Operations Management
- Performance Management
- Negotiation
- Staff Management
Timeline
Manager
Rocky's Premier Auto Wash
06.2023 - Current
Server
Lees drive In
06.2020 - 06.2023
Head Food Runner
The Boston Restaurant
12.2017 - 05.2020
High School Diploma -
Jewel M Sumner High School
Some College (No Degree) - Business Supply Chain Management
Southeastern Louisiana University
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