Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josh Vanderlip

Bend,OR

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Zip Line Tour Guide

Mt. Bachelor Ski Resort
07.2025 - Current
  • Collaborated with fellow guides to continuously improve tour content and delivery methods.
  • Collaborated with other departments such as maintenance or ticketing when necessary to ensure smooth daily operations.
  • Maintained a clean and organized work environment, promoting a professional atmosphere for guests.
  • Maximized guest enjoyment by tailoring tour content based on individual preferences or interests.
  • Enhanced customer satisfaction by providing engaging and informative zip line tours.
  • Ensured safety for all guests by conducting thorough equipment inspections before each tour.

Jet Ski Tour Guide

Fury Watersport
06.2016 - 06.2025
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Guided groups of up to 10 people on scheduled tours.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Checked tour vehicles for cleanliness, safety and functionality.

Apprentice Plumber

Patti The Plumber
08.2022 - 07.2024
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
  • Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
  • Ensured safe working environment by strictly adhering to safety protocols and regulations.
  • Streamlined inventory management, maintaining adequate stock levels for project needs.
  • Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
  • Minimized potential hazards by promptly addressing identified safety concerns throughout the course of daily tasks.
  • Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Installed plumbing systems and fixtures in residential and commercial properties.

Private Event Coordinator

Conch Republic Seafood
08.2021 - 08.2022
  • Enhanced client satisfaction by skillfully managing event logistics and coordinating with vendors.
  • Streamlined event planning processes for increased efficiency and reduced costs.
  • Delivered successful private events by collaborating closely with clients to understand their vision and requirements.
  • Developed customized event proposals that exceeded client expectations, resulting in repeat business.
  • Coordinated seamless events by overseeing all aspects of setup, execution, and breakdown.
  • Utilized social media marketing strategies to promote private events, expanding brand awareness and attracting new clientele.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Performed event coordination for larger parties and gatherings.
  • Developed creative themes for events and created related activities to engage attendees.

Education

Associate of Arts - Aquatic Biology

Florida Keys Community College
Key West, FL
04.2014

High School Diploma - undefined

Davison High School
Davison, MI
06.2009

Skills

  • Physical fitness
  • Group leadership
  • Instructional skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability

Certification

CPR & First Aid Certification

Timeline

Zip Line Tour Guide

Mt. Bachelor Ski Resort
07.2025 - Current

Apprentice Plumber

Patti The Plumber
08.2022 - 07.2024

Private Event Coordinator

Conch Republic Seafood
08.2021 - 08.2022

Jet Ski Tour Guide

Fury Watersport
06.2016 - 06.2025

High School Diploma - undefined

Davison High School

Associate of Arts - Aquatic Biology

Florida Keys Community College

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