Josh Waggoner
Yukon
Summary
Experienced with managing high-value client portfolios and enhancing client relationships. Utilizes strategic account planning to meet client needs and exceed expectations. Track record of effective communication and problem-solving in demanding environments.
Overview
16
16
years of professional experience
Work History
Technical Account Manager
D2L
08.2022 - 01.2025
- Function as a technical resource and point of contact for a group of strategic D2L customers
- Provide summaries of open support incidents
- Conducted market research efforts to align new products with needs of customers
- Present monthly updates and new features to customers
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Developed tailored solutions, enhancing client engagement and retention.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Technical Sales Representative
Dell Technologies
01.2022 - 08.2022
- Sold data center solutions to new and existing customers
- Conducted market research and identify target individuals and organization
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Stayed up to date on new products, technology trends and service offerings
- Collaborated with customers and asked questions to assess needs and budgets.
- Negotiated contracts to secure favorable terms for both company and clients.
Adjunct Instructor, School of Business Leadership
Mid-America Christian University
01.2018 - Current
- Strategic Management: Teach undergraduate students strategic, tactical, and operational issues that arise in management of production and service operations
- Applied Business Management: Offer undergraduate students an introduction to the principles of management. We discuss human relations, interpersonal communications, production, business ethics, and the development of management thought
- Managing Teams: Guide students through conversations and exercises focused on the challenges of managing teams.
- Business and Professional Communication: Teach students the importance of effective communication in a business environment.
Sr. Educational Technologist, Center for Excellence in Teaching and Learning
Oklahoma City University
05.2020 - 01.2022
- LMS Administrator
- Authorize distribution of campus communication regarding LMS
- Point of contact for integrations in LMS and implementation
- Present new project ideas and processes to department leaders for approval
- Department vendor relations representative
- Course design and curriculum development consultant
- Influence leaders across academic units and obtain buy-in for curriculum development processes and standards
- Member of Academic Programs & Standards Committee
- Member of Learning Technology Committee
Lead Specialist, Center for Learning Technology
Mid-America Christian University
02.2012 - 05.2020
- Supervised team of course builders
- Presented technology updates in monthly faculty meetings
- Oversaw LMS training
- Manage and prioritize course build schedule
- Determine curriculum needs and provided timely solutions
- Managed University helpdesk and supervised the helpdesk staff
- Collaborated with all stakeholders to ensure smooth transitions during LMS updates
- Organized the curriculum development process from start to completion
- Developed and managed the process for course creation
Production/Sales Manager
Silex Interiors
08.2008 - 12.2010
- Managed and initiated their second store opening
- Assisted with training new employees
- Resolved all conflicts pertaining to quality, scheduling, or billing
- Tracked and authorized installation invoices
- Managed sales team
- Facilitated business meetings with sales team, office staff and installation crews to assess details of impending priorities
- Conducted inventory management
Education
Master of Business Administration -
Mid-America Christian University
Oklahoma City, OK05.2018
B.S. - Psychology and Ethics
Mid-America Christian University
Oklahoma City, OK05.2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Self-motivated
Timeline
Technical Account Manager
D2L
08.2022 - 01.2025
Technical Sales Representative
Dell Technologies
01.2022 - 08.2022
Sr. Educational Technologist, Center for Excellence in Teaching and Learning
Oklahoma City University
05.2020 - 01.2022
Adjunct Instructor, School of Business Leadership
Mid-America Christian University
01.2018 - Current
Lead Specialist, Center for Learning Technology
Mid-America Christian University
02.2012 - 05.2020
Production/Sales Manager
Silex Interiors
08.2008 - 12.2010
B.S. - Psychology and Ethics
Mid-America Christian University
Master of Business Administration -
Mid-America Christian University
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