Joshua Weiner
Mission Viejo,CA
Summary
Experienced customer service and sales representative with demonstrated problem-solving and team-building abilities. Successfully trained staff to handle customer and business needs. Extensive sales experience in luxury, retail, and automotive industries. Navigated and used Google and Microsoft applications, CRMs (for example Dealersocket), and social media sites.
Overview
9
9
years of professional experience
Work History
National Accounts Representative
Consolidated Fire Protection
Irvine, CA
12.2023 - Current
- Received and dispatched calls for emergency services.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with technicians to ensure efficient service schedules were met.
- Developed and maintained customer relationships with Amazon regarding their fire protection needs
- Negotiated pricing terms with customers in order to maximize profitability.
- Analyzed customer needs and created solutions to meet those needs.
- Created spreadsheets for tracking purposes.
- Compiled reports using Excel spreadsheets.
Product Specialist/Internet Sales Consultant
Cadillac
Pasadena, CA
10.2022 - 11.2023
- Learned about the technical specifications of Cadillac vehicles and accurately explained specifications to customers and work team.
- Traveled when necessary to pop ups, stores and other venues to demonstrate products or answer questions from potential buyers.
- Instructed customers in product operations and customizations.
- Researched competitor vehicles and consumer interests to anticipate and answer questions, providing more information.
- Worked as part of team product specialists to accommodate large crowds.
- Identified interested or qualified customers to present product information.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Collected, analyzed and reported on data for use in operational planning.
- Managed client relations for managers through CRM to earn trust and loyalty with clients.
- Negotiated and bought customer vehicles for dealership using Kelley Blue Book and Provisions apps.
- Answered calls in pleasant, calm voice and asked appropriate questions to help customers find what they are looking for.
- Called clients to leave voicemail reminders of appointment date and time.
- Generated leads with successful cold calling of sales prospects and skilled use of persuasive communication skills.
- Tracked calls and appointments with Dealersocket CRM.
- Handled inbound telephone calls from interested customers.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained up-to-date database of sales contacts and customer information.
- Consistently exceeded quotas by pursuing and closing sales.
Men's Shoes Sales Associate
Nordstrom
Glendale, CA
03.2022 - 10.2022
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Maintained shoe department by organizing shoes by size, color and style.
- Organized store by returning merchandise to proper areas and restocked displays.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Ended top 5% in sales for 3 months straight in the whole store.
Service Experience Representative
Nordstrom
Glendale, CA
07.2021 - 03.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Informed customers about product lines and services offered by company.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Retained deep knowledge of products, store policies and current promotions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Online Seller
Self-employed
Glendale, CA
06.2020 - 08.2023
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Handled all aspects of business, including accounting, purchasing and design.
- Sold and shipped an average of 3-4 items per week.
- Used Google and Microsoft spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Answered email inquiries about products and merchandise.
- Photographed and wrote product descriptions and sales copy for items.
Steward
Carthay Circle Restaurant (Disneyland)
Anahiem, CA
12.2019 - 03.2020
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.
Shift Supervisor
Panera Bread
Mission Viejo, California
07.2018 - 10.2019
- Assisted upper management with daily operations to meet standards of service and quality.
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Trained multiple employees in effective work procedures and performance strategies to optimize operations.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Collaborated with team members to improve performance and implement training updates.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints and reported issues to senior management.
Teacher's Aide
Glendale Adventist Academy
Glendale, CA
01.2016 - 06.2018
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Distributed and collected tests and homework to collate and prepare for grading.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Groundskeeper
Glendale Adventist Academy
Glendale, CA
06.2015 - 07.2017
- Observed plants and trees for diseases and researched mitigation procedures.
- Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs.
- Managed crew of 3 to 6 workers to strategically plan and coordinate jobs.
- Monitored, inspected, and identified external facility or building areas requiring maintenance or repair.
Education
Associate of Arts - Marketing
Pasadena City College
Pasadena, CA06.2024
High School Diploma -
Glendale Adventist Academy
Glendale, CA2018
Skills
- Excellent multi-tasker
- Adaptive team player
- Employee training and assessment
- Strong leader
- Sales strategies
- Demonstration abilities
- Organizational skills
- Sales expertise
- Performance reporting
- Relationship building
- Conflict resolution
- Skilled negotiator
- Strong verbal communication skills
Timeline
National Accounts Representative
Consolidated Fire Protection
12.2023 - Current
Product Specialist/Internet Sales Consultant
Cadillac
10.2022 - 11.2023
Men's Shoes Sales Associate
Nordstrom
03.2022 - 10.2022
Service Experience Representative
Nordstrom
07.2021 - 03.2022
Online Seller
Self-employed
06.2020 - 08.2023
Steward
Carthay Circle Restaurant (Disneyland)
12.2019 - 03.2020
Shift Supervisor
Panera Bread
07.2018 - 10.2019
Teacher's Aide
Glendale Adventist Academy
01.2016 - 06.2018
Groundskeeper
Glendale Adventist Academy
06.2015 - 07.2017
Associate of Arts - Marketing
Pasadena City College
High School Diploma -
Glendale Adventist Academy
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