Josh Wheelock
Beaverton,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Nordstrom
12.2021 - 03.2024
- Oversaw team of 25 plus individual professionals in shipping department at distribution center.
- Helped drive network leading results in regards to KPI's and Metrics set by company.
- Conducted research to address shipping errors and packaging mistakes.
- Successfully worked with planning and senior leadership teams in tracking analytics using several reporting programs including Tableau, Metabase & Excel.
- Directed shipping and receiving of wide range of high fashion products daily.
- Oversaw multiple stretch projects for department that helped evolve overall shipping integrity processes
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more then 15,0000 packages per day.
Wardrobe Consultant
J. Threads Wardrobe Consulting
01.2020 - Current
- Started side-company and have sought out clients through independent contractor websites. i.e. Thumbtack.com
- Collaborates with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces
- Assists in purchasing garments and accessories, helping clients dress more fashionably for events.
- Works with client to develop a game plan for future of wardrobe and develops timeline for accomplishing personal and professional fashion goals.
- Collaborated effectively with other professionals such as tailors and photographers to ensure optimal results for clients.
Sales Professional
Tom James
04.2023 - 06.2023
- Maintained consistent sales by developing and deepening positive customer connections.
- Trained in rigorous sales training program for goal of becoming permanent sales professional for company. Was offered partner role but declined.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Increased sales revenue by developing strong relationships with key clients and closing high-value deals.
Field Engineer
Force Building Services
10.2020 - 12.2021
- Assisted in supervising small level projects at multiple supply chain facilities across west coast.
- Worked in supply chain locations for major companies such as Amazon, UPS & Fedex.
- Hired and supervised subcontractors to improve production and meet critical deadlines.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Connected with customers to assess satisfaction and resolve service issues.
- Traveled up to 100 miles per day to visit customer locations.
- Coordinates with contractors on site of construction projects to ensure completion.
- Maintained and helped build good relationships with current and new clients.
- Performed construction oriented tasks on site of projects as needed to complete job.
- Acted as lead safety person on site on numerous construction projects.
Field Representative
Clog Busters LLC
06.2019 - 10.2020
- Detected plumbing problems by performing troubleshooting and diagnostic techniques to identify and accurately resolve any identified concerns.
- Filled out accurate logs and job reports after every service call and submitted for supervisor review.
- Established lasting relationships with clients built on trust and loyalty to bring in over $20,000 in monthly revenue.
- Monitored parts and equipment use during service calls and noted any particular piping or mechanical issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Traveled up to 100 miles per day to visit customer locations.
Assistant Operations Manager
Fred Meyer
09.2016 - 06.2018
- Worked as team leader for department of 30 – 50 employees and helped oversee team of 4 – 5 relief managers to obtain store and company goals.
- Works to ensure business growth by mentoring and training employees in excellent customer service skills and problem-solving skills.
- Partners with store managers in solving department issues and ensuring customer base growth.
- Maintained department organizational standards and oversaw entire store bookkeeping and ensures accuracy.
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Education
Business/Admin Transfer - Business Administration And Management
Portland Community College
Portland, ORHigh School Diploma -
Banks High School
Banks, OR06.2010
Skills
- Business & Supply Chain Operations Processes
- Leadership of Teams
- Usage of Data Reporting Programs: Tableau, Metabase & Microsoft Excel
- Business Planning
- Logistics Oversight
- Brand Awareness
- Customer Service Expertise
- Relationship development
- Problem Resolution
- Program Administration
Timeline
Sales Professional
Tom James
04.2023 - 06.2023
Operations Manager
Nordstrom
12.2021 - 03.2024
Field Engineer
Force Building Services
10.2020 - 12.2021
Wardrobe Consultant
J. Threads Wardrobe Consulting
01.2020 - Current
Field Representative
Clog Busters LLC
06.2019 - 10.2020
Assistant Operations Manager
Fred Meyer
09.2016 - 06.2018
Business/Admin Transfer - Business Administration And Management
Portland Community College
High School Diploma -
Banks High School