Josh Whitaker
Salt Lake City,UT
Summary
Motivated Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Interstate Parking
Salt Lake City, UT
10.2022 - Current
- Coordinated Weekly Customer Experience Reports (CER) and distributed to stakeholders.
- Reviewed operational records and reports to project sales and determine profitability.
- Resolved customer complaints regarding sales and service.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Maintained composure and professionalism during stressful circumstances, effectively diffusing tense situations.
- Offered high-quality support to new and loyal customers through diligent concern resolution and solution development.
Client Relations Associate
Kforce
Salt Lake City, UT
05.2021 - 08.2022
- Facilitated strategic assistance for senior leadership, offering in-depth analysis on new business opportunities while integrating current operations and strengthening connections with hiring managers.
- Achieved a high sales percentage with a consultative, value-focused customer service approach.
- Negotiated contracts and closed agreements to maximize profits.
- Secured new clients by utilizing existing client base and pursuing strategic partnerships.
- Leveraged outstanding verbal abilities to interact with customers and proficiently discern needs and requirements.
Business Manager
Microsoft
Salt Lake City, UT
11.2015 - 03.2021
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Drove high performance by developing team members.
- Communicated client priorities, delivering presence and business objectives.
- Used variety of software packages to support sales functions.
Education
Associate of Arts - Aviation Administration
Utah Valley University
Orem, UT06.2021
Bachelor of Arts - Aviation Administration
Utah Valley University
Orem, UTSkills
- Decision Making
- Operating Procedures and Policies
- Time Management
- Team Recruiting and Onboarding
- Verbal and Written Communication
- Staff Training and Development
Timeline
Customer Experience Manager
Interstate Parking
10.2022 - Current
Client Relations Associate
Kforce
05.2021 - 08.2022
Business Manager
Microsoft
11.2015 - 03.2021
Associate of Arts - Aviation Administration
Utah Valley University
Bachelor of Arts - Aviation Administration
Utah Valley University
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