JOSH WORMER
Murfreesboro,TN
Summary
Client Relationship Manager with 7 years of experience in the Pharmaceutical and Medical device industry. Proactive in developing new business, providing exceptional level of collaboration and relationship building.
Overview
9
9
years of professional experience
Work History
Client Relationship Manager
Cardinal Health 3PL
01.2020 - Current
- Manage & maintain synergies between contracted manufacturers and Cardinal 3PL
- Conducted quarterly business reviews including client’s metrics, key updates, and initiatives
- Maintain Salesforce to update client’s contracts, fee schedules, and legal documentation
- Managed 4 contract manufacturers within the top 20 earners at Cardinal 3PL
- Implement DSCSA (Drug Supply Chain Security Act) inbound and outbound service offerings for new and existing requirements
- Collaborate with pharmaceutical and medical device companies to ensure effective order-to-cash and distribution operations.
Consultant
Cardinal Health 3PL
07.2018 - 01.2020
- Responsible for planning, organizing, & leading solution implementations
- Facilitate & provide resources necessary to satisfy client’s needs
- Maintain client relationships to achieve overall satisfaction
- Manage internal database as it pertains to product launch & fees associated
- Develop methodologies to enhance efficiencies & consistencies
Marketing/Sales Intern
Cardinal Health SPD
06.2017 - 07.2018
- Shadowed sales – Examined benchmarks & how to obtain them
- Placed orders to ensure customer satisfaction
- Account Maintenance and Set up
- Fielded calls with the Customer Service team
- Assisted project managers in revenue generating initiatives
Assistant Sales Manager
General Nutrition Center
11.2014 - 12.2017
- Motivate sales team to hit weekly KPI’s
- Individual goal set for $250,000 over 1-year span – Achieved $267,000 (6.8% increase)
- Train new associates
- Managed inventory according to sales output
- Developed sales data and analysis for reporting – Ranking systems
- Managed customer complaints to ensure customer satisfaction; 88.5 % customer satisfaction pertaining to sales team – up from 75%
- Educate customers on how our product can benefit them to meet current goals
Education
Bachelor’s - Business Administration
Middle Tennessee State University
Murfreesboro, TNMBA - Concentration in Healthcare Management
Middle Tennessee State University
Murfreesboro08.2024
Skills
- Advanced medical knowledge
- Business Development
- Strong presentation skills
- Effective communicator
- Team-oriented
- Consultative Support
- Relationship Cultivation
- Client Relationship Management
- Team Leadership
- Client Base Retention
Accomplishments
Drug Supply Chain Security Act (DSCSA) subject matter expert within Cardinal Health 3PL.
Timeline
Client Relationship Manager
Cardinal Health 3PL
01.2020 - Current
Consultant
Cardinal Health 3PL
07.2018 - 01.2020
Marketing/Sales Intern
Cardinal Health SPD
06.2017 - 07.2018
Assistant Sales Manager
General Nutrition Center
11.2014 - 12.2017
Bachelor’s - Business Administration
Middle Tennessee State University
MBA - Concentration in Healthcare Management
Middle Tennessee State University
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