Summary
Work History
Education
Skills
Timeline
Generic

JOSHALYN STONE

Round Rock,TX

Summary

Proactive Data Processing professional with experience working with various data platforms and industries. Reliable and dedicated processor willing to work to complete assigned tasks within deadlines. Multitasker demonstrating qualified clerical experience with a history of working in fast-paced environments, providing optimum customer support.

Work History

Data Processing Clerk

United States Postal Service
  • Effectively supported the productivity of the post office by traveling to various post offices across the MD region to provide administrative, reporting, and customer service support to the branch.
  • Improved operational performance by collecting, analyzing, and reporting important data from incoming mail to identify trends in mail services.
  • Verified data entry tasks for compliance, accuracy and efficiency, while identifying any discrepancies and applied adjustments in the software system.
  • Quickly learned new processes and systems and kept current with procedural enhancements.

Admitting Liaison

St. Agnes Hospital
  • Supported the operational productivity, patient satisfaction, and compliance goals for the ER by providing administrative, and patient relations support,
  • Handled admission processes and discharge procedures including patient scheduling, requesting medical records, processing/uploading patient information into the hospital's software system and verifying insurance.
  • Lead hands-on training process for new hires, including the patient triage process, performance expectations, HIPAA best practices, and customer-service-centric communication strategies.

Clerical Secretary

Johns Hopkins Healthcare
  • Obtained initial information to create new patient files, complete insurance waivers, reviewed HIPAA releases, and documented communication activity.
  • Maintained open lines of communication with hospital administration to determine proper coverage needs and adjusting the schedule according to patient-to-staff ratio
  • Managed the flow of communication between patients, providers, and insurance companies, averaging 30 to 45 inbound and outbound calls per day, ensuring timely responses to patient-related requests from families and Providers.
  • Scheduled appointments, conducted follow-up calls to clients, and updated contact information to keep records current.

Education

Associate of Applied Science - Business Administration

Hopkinsville Community College
Hopkinsville, KY
08.2015

Certificate of Accounting -

Hopkinsville Community College
Hopkinsville, KY
2015

Skills

  • Payroll Administration
  • AR/AP
  • Filing and Data Archiving
  • Data Verification
  • Word Processing
  • Telephone Etiquette
  • Customer Service

Timeline

Data Processing Clerk

United States Postal Service

Admitting Liaison

St. Agnes Hospital

Clerical Secretary

Johns Hopkins Healthcare

Associate of Applied Science - Business Administration

Hopkinsville Community College

Certificate of Accounting -

Hopkinsville Community College

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JOSHALYN STONE