Joshawn Tupuola
Richmond,CA
Summary
Skilled case manager with 5 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals.
Overview
5
5
years of professional experience
Work History
Community Navigator
Samoan Community Development Center
06.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Volunteer
Pacific Clinics A Merger with Uplift Family Services
06.2019 - Current
- As a former TAY Client who graduated from this foster-care program to learn independent living skills
- I was given an opportunity to work as a volunteer to work with TAY youth who come into the program to provide them mentorship and case management over their stay in the program which is until their 21st birthday
- I completed weekly check-ins to their apartment to assure their support and follow all the rules and discuss their engagement and participation in programming
- Completion of data entry to my supervisor to track the progress of the youth
Credible Messenger
The Samoan Community Development Center
02.2023 - 06.2024
- Connected clients with appropriate services, enhancing their access to critical resources for personal growth and development.
- Developed customized life coaching plans to address individual client needs and goals.
- Offered constructive feedback during one-on-one coaching sessions, helping individuals make meaningful adjustments towards desired outcomes.
- Conducted regular evaluations of client progress, adjusting coaching strategies as necessary for optimal results.
- Established trusting relationships with clients by maintaining confidentiality and providing empathetic guidance.
- Provided personalized support for clients, resulting in their increased independence and overall wellbeing.
- Maintained comprehensive client records, ensuring consistent progress tracking and goal achievement.
- Evaluated barriers faced by individuals within specific communities, designing targeted solutions that addressed those challenges.
- Communicated effectively with family members and other stakeholders regarding client progress, fostering a collaborative approach to goal attainment.
- Implemented creative problem-solving techniques, enabling clients to overcome obstacles and achieve success in various aspects of life.
- Empowered clients by teaching essential life skills such as budgeting, time management, and communication strategies.
- Documented behaviors, treatments and non-compliance issues.
- Connected clients with available resources to improve plan success.
- Assisted clients in exploring career options and vocational goals.
- Coordinated community resources and secured referrals.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
ReSet Case Manager
Samoan Community Development Center
08.2022 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Pacific Islander Youth Alliance Support Staff
Samoan Communtiy Development Cener
06.2022 - 08.2022
- Cultivated positive learning environments by fostering mutual respect, active listening, and support within groups.
- Team of four facilitators overseeing the middle school class of 35+ kids.
- Leading cultural enrichment activities and practices.
- Supporting the summer program in assuring all kids are engaged and participating.
Support Case Management Programs CYC - ReSet
Samoan Community Development Center
11.2021 - 06.2022
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Advocated for clients'' best interests during meetings with school administrators and probation officers ensuring they received necessary care and interventions.
- Facilitated communication between all parties involved in a case, ensuring a clear understanding of responsibilities and expectations.
- Provided safety planning, crisis intervention and case management to clients.
- Assisted and accompanied clients and families to court, legal appointments, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Oversaw implementation of ReSet and CYC program, collaborating with management to achieve smooth operations.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Conducted thorough assessments of clients'' needs to determine appropriate services and support.
- Enhanced client satisfaction through consistent communication and regular updates on case progress.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
After School Lead
Samoan Community Development Center
09.2021 - 11.2021
- Overseen 3-5th grades and helped the youth with their homework
- Organized activities and processes for the youth to participate in when completed with homework
- Supervised youth throughout their stay in program, and helped organize - serve dinner
- Worked with colleagues to create activities and events for the youth
- Fostered positive relationships with parents, maintaining open communication about their child''s progress in the program.
- Established a safe and inclusive environment for students through effective classroom management techniques.
- Served as a positive role model, consistently demonstrating professionalism and ethical behavior in all interactions with students, parents, and colleagues.
Education
No Degree - Social Work AA-T
City College of San Francisco
50 Frida Kahlo Way, San Francisco. CA 9411206.2026
High School Diploma -
Atascadero High
Atascadero, CA06.2016
Skills
- Decision-making capabilities
- Team Coordination Experience
- Emergency response training
- Client Advocacy
- Basic First Aid Knowledge
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
Timeline
Community Navigator
Samoan Community Development Center
06.2024 - Current
Credible Messenger
The Samoan Community Development Center
02.2023 - 06.2024
ReSet Case Manager
Samoan Community Development Center
08.2022 - 02.2023
Pacific Islander Youth Alliance Support Staff
Samoan Communtiy Development Cener
06.2022 - 08.2022
Support Case Management Programs CYC - ReSet
Samoan Community Development Center
11.2021 - 06.2022
After School Lead
Samoan Community Development Center
09.2021 - 11.2021
Volunteer
Pacific Clinics A Merger with Uplift Family Services
06.2019 - Current
No Degree - Social Work AA-T
City College of San Francisco
High School Diploma -
Atascadero High
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