Joshawn Tupuola
Richmond,CA
Summary
Skilled case manager with 5 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals.
Overview
5
5
years of professional experience
Work History
Community Navigator
Samoan Community Development Center
2055 Sunnydale, San Francisco.CA 94134
06.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Volunteer
Pacific Clinics A Merger with Uplift Family Services
Concord, CA
06.2019 - Current
- As a former TAY Client who graduated from this foster-care program to learn independent living skills
- I was given an opportunity to work as a volunteer to work with TAY youth who come into the program to provide them mentorship and case management over their stay in the program which is until their 21st birthday
- I completed weekly check-ins to their apartment to assure their support and follow all the rules and discuss their engagement and participation in programming
- Completion of data entry to my supervisor to track the progress of the youth
Credible Messenger
The Samoan Community Development Center
Samoan Community Development Center
02.2023 - 06.2024
- Connected clients with appropriate services, enhancing their access to critical resources for personal growth and development.
- Developed customized life coaching plans to address individual client needs and goals.
- Offered constructive feedback during one-on-one coaching sessions, helping individuals make meaningful adjustments towards desired outcomes.
- Conducted regular evaluations of client progress, adjusting coaching strategies as necessary for optimal results.
- Established trusting relationships with clients by maintaining confidentiality and providing empathetic guidance.
- Provided personalized support for clients, resulting in their increased independence and overall wellbeing.
- Maintained comprehensive client records, ensuring consistent progress tracking and goal achievement.
- Evaluated barriers faced by individuals within specific communities, designing targeted solutions that addressed those challenges.
- Communicated effectively with family members and other stakeholders regarding client progress, fostering a collaborative approach to goal attainment.
- Implemented creative problem-solving techniques, enabling clients to overcome obstacles and achieve success in various aspects of life.
- Empowered clients by teaching essential life skills such as budgeting, time management, and communication strategies.
- Documented behaviors, treatments and non-compliance issues.
- Connected clients with available resources to improve plan success.
- Assisted clients in exploring career options and vocational goals.
- Coordinated community resources and secured referrals.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
ReSet Case Manager
Samoan Community Development Center
2055 Sunnydale, San Francisco.CA 94134
08.2022 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Pacific Islander Youth Alliance Support Staff
Samoan Communtiy Development Cener
2055 Sunnydale, San Francisco.CA 94134
06.2022 - 08.2022
- Cultivated positive learning environments by fostering mutual respect, active listening, and support within groups.
- Team of four facilitators overseeing the middle school class of 35+ kids.
- Leading cultural enrichment activities and practices.
- Supporting the summer program in assuring all kids are engaged and participating.
Support Case Management Programs CYC - ReSet
Samoan Community Development Center
San Francisco, CA. 94134
11.2021 - 06.2022
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Advocated for clients'' best interests during meetings with school administrators and probation officers ensuring they received necessary care and interventions.
- Facilitated communication between all parties involved in a case, ensuring a clear understanding of responsibilities and expectations.
- Provided safety planning, crisis intervention and case management to clients.
- Assisted and accompanied clients and families to court, legal appointments, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Oversaw implementation of ReSet and CYC program, collaborating with management to achieve smooth operations.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Conducted thorough assessments of clients'' needs to determine appropriate services and support.
- Enhanced client satisfaction through consistent communication and regular updates on case progress.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
After School Lead
Samoan Community Development Center
San Francisco, CA. 94134
09.2021 - 11.2021
- Overseen 3-5th grades and helped the youth with their homework
- Organized activities and processes for the youth to participate in when completed with homework
- Supervised youth throughout their stay in program, and helped organize - serve dinner
- Worked with colleagues to create activities and events for the youth
- Fostered positive relationships with parents, maintaining open communication about their child''s progress in the program.
- Established a safe and inclusive environment for students through effective classroom management techniques.
- Served as a positive role model, consistently demonstrating professionalism and ethical behavior in all interactions with students, parents, and colleagues.
Education
No Degree - Social Work AA-T
City College of San Francisco
50 Frida Kahlo Way, San Francisco. CA 9411206.2026
High School Diploma -
Atascadero High
Atascadero, CA06.2016
Skills
- Decision-making capabilities
- Team Coordination Experience
- Emergency response training
- Client Advocacy
- Basic First Aid Knowledge
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
Timeline
Community Navigator
Samoan Community Development Center
06.2024 - Current
Credible Messenger
The Samoan Community Development Center
02.2023 - 06.2024
ReSet Case Manager
Samoan Community Development Center
08.2022 - 02.2023
Pacific Islander Youth Alliance Support Staff
Samoan Communtiy Development Cener
06.2022 - 08.2022
Support Case Management Programs CYC - ReSet
Samoan Community Development Center
11.2021 - 06.2022
After School Lead
Samoan Community Development Center
09.2021 - 11.2021
Volunteer
Pacific Clinics A Merger with Uplift Family Services
06.2019 - Current
No Degree - Social Work AA-T
City College of San Francisco
High School Diploma -
Atascadero High