Joshua Cintron-Alvarez
Help Desk Technician
Marana,AZ
Summary
Knowledgeable and self-motivated help desk technician with extensive experience in the customer service industry. Solid team player with positive demeanor and proven skills in critical thinking and implementing on-the-go solutions in dynamic work environments. Motivated to continue technical education to grow with and contribute to company success.
Skills
Verbal and written communication
Process implementation
Organization and Time Management
Customer service expert
Complex problem-solving abilities
Certification
CompTIA A+
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Lead Associate of Operations
JPMorgan Chase
Tucson, AZ
01.2018 - Current
- Assisted with all aspects of branch operations, including loss control, compliance and audit standards
- Educated partners and customers on how to implement newly updated Chase technology to improve their banking and customer experience
- Processed and assisted customers with transactions while building relationships and identifying opportunities for specialized financial needs
- Maintained rotating calendar of on-going internal controls and policy checks to ensure compliance with ever changing regulatory banking environment on daily/weekly/monthly/quarterly/semi-annual/ annual basis
- Received two “100% Effective Annual Branch Performance Reviews based on ability to educate myself and other employees on updating policies, procedures, and regulatory banking requirements
Assistant Branch Manager
Trustco Bank
Clermont, FL
02.2018 - 12.2018
- Oversaw sales and operations daily in absence of branch manager, while also responsible for business development with small- and medium-size businesses.
- Assisted manager with their goals for increasing profitability and productivity of branch.
- Assisted in developing new marketing programs or incentives to increase deposits and services offered by bank.
- Processed loan applications for bank’s clients.
- Provided quality customer service through personal contact with customers and community outreach.
- Continued building proficiency of banking principles and sales techniques by attending training and completion of online education courses.
Food and Beverage Supervisor
Walt Disney World Parks And Resorts
Orlando, FL
11.2013 - 02.2018
- Oversaw day to day operations of over 10 restaurants and over 150 cast members.
- Facilitated training of new cast members in all roles in department as well as coaching of current cast members.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Prepared revenue reports and tracked inventory movement for third party vendors.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL 01.2009 - 01.2014
Timeline
CompTIA A+
03-2022
Google IT Support Professional Certificate
07-2020
Assistant Branch Manager
Trustco Bank
02.2018 - 12.2018
Lead Associate of Operations
JPMorgan Chase
01.2018 - Current
Food and Beverage Supervisor
Walt Disney World Parks And Resorts
11.2013 - 02.2018
Associate of Arts - Business Administration
Valencia College
01.2009 - 01.2014