Joshed Uribe
Marietta,Georgia
Summary
Accomplished Shift Leader with a proven track record at Hardee's Restaurant, enhancing customer satisfaction and streamlining operations. Expert in cash flow forecasting and customer service, I've led teams to exceed sales targets through exceptional leadership and critical thinking. Skilled in Microsoft Office and adept at building client relationships, my approach has consistently improved service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Hardee's Restaurant
Lithia Springs, GA
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Analyzed sales figures and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Shift Leader
Hardees Resturamt
Mableton, GA
08.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Cashier
Hardee's Restaurant
Mableton, GA
04.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Accounting And Business Management
Chattahoochee Technical College
Marietta, GA05.2026
Skills
- Cash Flow Forecasting
- Customer Service
- Critical Thinking
- Computer Skills
- Team Collaboration
- Team Leadership
- Relationship Building
- Microsoft Office
- Client Relations
- Know Your Customer
- Customer Needs Assessment
- Service Sales
reading lover
I am fond of reading books in the genre of fantasy and suspense.
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Hardee's Restaurant
07.2023 - Current
Shift Leader
Hardees Resturamt
08.2022 - 07.2023
Cashier
Hardee's Restaurant
04.2022 - 08.2022
Associate of Arts - Accounting And Business Management
Chattahoochee Technical College