Joshell Taylor
Houston,TX
Summary
Agile and adaptable team leader with a stellar flourishing history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with excellent oral and written communication skills.
Overview
12
12
years of professional experience
Work History
Escrow Assistant
Ntitle
08.2023 - Current
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Managed scheduling appointments and meetings for a division and two sister companies, ensuring timely responses and organized agendas.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Led efforts to enhance customer service by addressing client inquiries promptly and effectively.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Maintained open communication with lenders, builders and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Collected file updates from Sales Consultants, Constructions managers and Lenders to ensure files were on track.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
Escrow Assistant
Frontier Title & Escrow
07.2020 - 08.2023
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Worked with rankled customers to understand needs and provide superior service.
- Maintained detailed records of all transactions using industry-specific software systems.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Obtained documents such as proof of insurance and HOA statements.
- Facilitated communication between clients and lenders to ensure timely processing of escrow transactions.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Coordinated closing appointments
- Implemented process improvements that reduced turnaround times for transaction processing.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Administered oath to document signers to obtain affirmation of truth.
- Maintained excellent attendance record, consistently arriving to work on time.
Director of First Impressions
Frontier Title Company Katy
08.2019 - 07.2020
- Opened incoming orders and set up escrow files within 2 hours of receiving purchase agreement.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to 32 company employees by copying, faxing and filing documents.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including Real Estate Agents and clients.
Keyholder/Manager
Dollar General
10.2017 - 08.2019
- Managed store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and mentored a staff of 8 on operational procedures and customer service excellence.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Configured hardware, devices and software to set up new workstations for employees.
- Oversaw daily cash handling procedures, maintaining accuracy in financial transactions.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Accepted and processed customer returns.
Assistant Manager of Sales
Citi Trends
02.2014 - 09.2017
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Oversaw employee performance to maintain productivity targets.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated spreadsheets detailing sales information.
- Grew company sales 32% by devising strategic promotional plans capitalizing on changing market conditions.
- Examined merchandise to verify correct pricing and attractive displays.
- Performed nightly financial deposits and audits.
Sales Associate
Citi Trends
05.2013 - 02.2014
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maximized customer satisfaction through exceptional service and product knowledge.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Accounting And Business Management
Delgado Community College
New Orleans, LAundefined
Bard College
Annandale-On-Hudson, New YorkSkills
- Problem resolution
- Team management
- Organization
- Document preparation
- Relationship development
- Escrow knowledge
- File management
- Notary public certification
Timeline
Escrow Assistant
Ntitle
08.2023 - Current
Escrow Assistant
Frontier Title & Escrow
07.2020 - 08.2023
Director of First Impressions
Frontier Title Company Katy
08.2019 - 07.2020
Keyholder/Manager
Dollar General
10.2017 - 08.2019
Assistant Manager of Sales
Citi Trends
02.2014 - 09.2017
Sales Associate
Citi Trends
05.2013 - 02.2014
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Bard College
Accounting And Business Management
Delgado Community College