Joshelle Bonnick
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Representative
Learning Express Toys
Houston, TX, 77024
09.2023 - Current
- Greet each customer and provide assistance in finding requested items, or offer personalized shopping advice to help with product selection.
- Conduct product demonstrations to highlight features and benefits, enhancing customer engagement.
- Operate cash registers and process transactions, including sales, returns, and exchanges, as per company policies.
- Upsell additional products, when appropriate, to increase store revenue.
- Track inventory levels through use of POS system and communicate low stock issues to supervisor.
- Assisted in the preparation and execution of physical inventory counts.
- Create price tags or merchandise signs for new items, then arrange product for display to attract customers and enhance sales.
- Offer gift wrapping services, enhancing customer satisfaction.
- Perform opening and closing duties, such as counting money in the register drawer, restocking supplies, and maintaining merchandise displays.
- Assisted with training new employees on retail processes and procedures.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
Administrative Assistant/Data Analyst
Orion Insurance Brokers Limited
Kingston, Jamaica
01.2020 - 05.2023
- Began as an Administrative Assistant and then was promoted to Senior Processor for the Voluntary (Employee) Benefits Department.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created spreadsheets and entered data using Microsoft Excel for record-keeping and reporting.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information and handled confidential documents in an organized fashion, according to established protocol.
- Composed letters, memos, reports, emails, and other written correspondence as required by management.
- Generated standard or custom reports summarizing business, financial, or economic data, then compiled data from various sources into organized reports for review by the management team.
- Reduced financial discrepancies by accurately analyzing and managing customer invoices.
- Trained junior analysts on best practices in data mining and visualization tools.
Customer Service Representative
Alorica
Kingston, Jamaica
10.2019 - 11.2019
- Functioned as a Customer Service Representative for Amazon at Alorica.
- Received calls from customers and addressed any concerns they had.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, replacements, returns, and refunds.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Holy Childhood High School
Kingston, Jamaica06-2017
Skills
- Flexible
- Software Skills
- Merchandising
- Product Knowledge
- Phone Etiquette
- Customer Service
Timeline
Retail Sales Representative
Learning Express Toys
09.2023 - Current
Administrative Assistant/Data Analyst
Orion Insurance Brokers Limited
01.2020 - 05.2023
Customer Service Representative
Alorica
10.2019 - 11.2019
High School Diploma -
Holy Childhood High School
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