Luxury Hospitality Trends
Travel & Cultural Awareness
Wellness & Holistic Self-Care
Joshelyn Hawkins
Las Vegas,NV
Summary
Results-driven customer service professional with 6+ years of experience delivering high-quality guest service across hospitality, retail, and university environments. Proven ability to manage high-volume operations, resolve complex issues with empathy, and maintain a calm, professional presence in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Spa Receptionist
Westgate Las Vegas – Serenity Spa & Salon
08.2024 - Current
- Managed appointment scheduling, modifications, and cancellations using Book4Time
- Processed billing, payments, product sales, and casino comps with accuracy and discretion
- Coordinated daily operations with massage therapists, estheticians, nail technicians, and hairstylists to ensure smooth scheduling and optimal guest service.
- Resolved guest concerns promptly and empathetically, contributing to repeat clientele and positive feedback
Customer Support Associate
At Home Interior Design
10.2022 - 04.2024
- Assisted customers at checkout and on the sales floor, answering questions about products, pricing, and store promotions
- Processed purchases, returns, and exchanges accurately while maintaining efficiency and attention to detail
- Promoted seasonal sales and store credit card programs while maintaining positive customer interactions
- Maintained strong knowledge of inventory, product locations, and store policies to support daily operations
Area Desk Assistant
Southern Methodist University – Residence Life & Student Housing
09.2019 - 05.2022
- Served as the primary point of contact for students, staff, and visitors
- Managed key distribution, access control, and record-keeping
- Provided guidance on university housing policies and procedures
- Enforced safety protocols and housing regulations in a professional manner
Education
Bachelor’s Degree -
Southern Methodist University
Dallas, TX05.2022
Diploma - undefined
South Carolina Governor’s School
Greenville, SC05.2018
Skills
- Customer & Guest Experience
- Front Desk & Reception Operations
- Conflict Resolution & Problem Solving
- Appointment Scheduling & Calendar Management
- Payment Processing & POS Systems
- Luxury & Casino Hospitality
- Multitasking in High-Volume Environments
- Effective Communication Skills
- Team Collaboration
Interests
Timeline
Spa Receptionist
Westgate Las Vegas – Serenity Spa & Salon
08.2024 - Current
Customer Support Associate
At Home Interior Design
10.2022 - 04.2024
Area Desk Assistant
Southern Methodist University – Residence Life & Student Housing
09.2019 - 05.2022
Diploma - undefined
South Carolina Governor’s School
Bachelor’s Degree -
Southern Methodist University