JOSH F ARTHUR
Miamisburg,OH
Summary
TO OBTAIN A MANAGEMENT POSITION WITH A LEADING COMPANY THAT OFFERS PERSONAL AND PROFESSIONAL GROWTH AND ADVANCEMENT BASED ON PERFORMANCE.
Overview
25
25
years of professional experience
Work History
General Manager
Bravo Cucina Italiana
West Chester, OH
2023.11 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Sales Team
S.W. Clyborne Co
Mason, OH
2019.06 - 2023.11
- Gracious Hospitality
- Build client regular base
- Uphold standards and support brand
- Help coach wine knowledge
- Very successful with this company and lead in single server sales
- Last year my sales for serving exceed for previous year 240K
- Have many regulars, lots of 5 star reviews and avg
- 4.5 star service rating for over 3 years
- Assisting with advising team on salesman tactics, and how to maximize your sales thru gracious hospitality and exceptional service
- Have a great track record with the company and still a leader in tips and sales growth.
Director of Exbeerience
Rivertown Brewery
2017.07 - 2018.11
- Making Dreams Happen
- Build Sales Team
- Make Cocktail Menu
- Design BOH Culinary Team
- All Scheduling
- Tours of Brewery
- Create Catering Banquet Service
- Coach, train, develop, and lead Restaurant thru all day to day operation
- Rivertown was only open for 9 months
- Sales was dropping 10-15% in sales a month
- Orchestrated license agreements for music and footage, talent releases, and distribution contracts.
- I took over in October by April sales team closed 22% out 25% decrease withing the first 18-month hurdle period
- Sales were up 8-15% every month there after until departure
- Great accomplishment considering we were in the middle of a corn field.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
BAR MANAGER, HOST MANAGER, GUEST ASSISTANT MANAGER
FIREBIRDS
2014.03 - 2016.02
- All front of the house ordering and stocking
- Wine classes and teaching to enhance guest experience
- Assist GM with all P and L Cost Centers
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Crafted special drink and cocktail menu items for seasonal offerings
- Explained daily specials and beverage promotions to exceed daily sales goals
- Motivated staff to perform at peak efficiency and quality
- Managed staff schedules and maintained adequate coverage for all shifts
- Improved customer service rankings by resolving issues quickly and accurately
General Manager
DON PABLOS
2013.07 - 2014.03
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
BAR MANAGER/ FOH COACH INSTRUCTOR, FOH MANAGER
TGI FRIDAY
2011.09 - 2013.09
- AGM
- Bar Inventory
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Ordering/ inventory
- Bar schedule
- Wine classes and teaching
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Building bar sales
- FOH Development
- HOST Development
- Followed strict recipes and drink measurements to minimize product used
- Implemented drink prep procedures, significantly reducing wasted stock
GENERAL MANAGER
RUBY TUESDAY
1999.10 - 2011.05
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Sales volume = $195,000 monthly
- Number of employees managed = 40-60
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and guest service standards.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Education
Graduated - Creative Writing, Architecture, Journalism
Whitko High School
South Whitley, IN05.1995
Skills
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Training and Development
- Team building
- Cultural Awareness
- Training Program Management
- Customer Service and Assistance
- Training Manuals
- Employee Training
- Performance Improvement Techniques
Accomplishments
- Supervised team of 50 plus staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Built amazing sales and management teams thru ongoing training and continual development
- Have a track record for dynamic sales growth thru mastering salesman techniques and gracious hospitality
- Guest relations expert, practiced by years of experience and teamwork collaboration
- Brand supporter thru consistent standards communication and follow up
Timeline
General Manager
Bravo Cucina Italiana
2023.11 - Current
Sales Team
S.W. Clyborne Co
2019.06 - 2023.11
Director of Exbeerience
Rivertown Brewery
2017.07 - 2018.11
BAR MANAGER, HOST MANAGER, GUEST ASSISTANT MANAGER
FIREBIRDS
2014.03 - 2016.02
General Manager
DON PABLOS
2013.07 - 2014.03
BAR MANAGER/ FOH COACH INSTRUCTOR, FOH MANAGER
TGI FRIDAY
2011.09 - 2013.09
GENERAL MANAGER
RUBY TUESDAY
1999.10 - 2011.05
Graduated - Creative Writing, Architecture, Journalism
Whitko High School