Josh Hockenbery
Chicago
Summary
Stationary Engineer with over 2 years’ experience in the hotel industry. Experienced customer service professional with 15+ years of management. Seeking a fulfilling career as an engineer, on a team where I will make use of my strong work ethic, interpersonal skills, problem solving abilities, and my eagerness to learn and develop. My goal is to become a seasoned engineering professional, as I continue my education towards a Master’s degree in the field.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Apprentice Engineer
SB Yen Management – Holiday Inn
Evanston, IL
04.2024 - Current
- Promptly attended to guest’s service request calls, resolving issues with a polite, professional demeanor
- Executed daily rounds, monitored equipment and kept relevant logs
- Followed all directions from my Chief Engineer and Supervisors
- Worked closely with the Chief and fellow apprentices as part of a small, tight-knit team to meet and surpass the expectations of our department, for which we earned special recognition from the company's QA (2026)
- Regularly PM’ed equipment, guest rooms, and public areas of the hotel
- Replaced or cleaned filters in the HVAC systems around the building
- Attended to any emergencies in the building, such as smoke/fire alarms, plumbing leaks and power outages
- Worked with drywall, paint, and wallpaper
- Basic plumbing, including Pro Press fittings, as well as soldered copper tubes and fittings
- Worked with PVP pipe and fittings
- Replaced floor-mounted toilets, parts, and wax rings
- Basic electrical work, such as replaced ballasts, receptacles, installed conduit, and ran wire
- Replaced circuit breakers on electric panels
- Replaced parts to repair PTAC units, mini-refrigerators, vacuum cleaners, etc
- Removed snow, and salted public walkways and parking lots
- Removed weeds and sprayed herbicides around building and sidewalks
- Worked overtime and holidays as needed, and covered fellow apprentices’ shifts in emergencies
- Kept the shop organized and clean
- Assisted the Chief with monthly shop inventory
- Assisted with planning and executing bigger projects such as plumbing repairs, and the installation of light fixtures in the parking lot
In-Training HVAC and Plumbing Technician
Melco Service Inc
West Dundee, Illinois
11.2023 - 02.2024
- Excellent communication skills necessary for interacting with clients and addressing their concerns.
- Complied with all applicable standards, policies, and procedures, such as safety procedures and maintenance of clean work area.
- Prepped copper pipe for installation or repair, including measuring, cutting, reaming, filing and sanding.
- Used ProPress and copper ProPress fittings.
- Measured, cut and threaded black steel gas pipe. Familiar with gas pipe fittings, and the use of pipe wrenches.
- Helped install new residential furnaces, humidifiers, and tankless water heaters. Installed, connected, and adjusted thermostats and humidistats.
- Gained hands-on experience in indoor and outdoor rodding, including the use of Rigid K-45, K-400, and K-500, as well as the use of SeeSnake sewer camera.
- Installed air and water filters in completed installation.
- Gained experience working with sheet metal fabrication and ductwork installation.
- Replaced worn parts such as valves, fittings, washers, and faucets.
- Utilized various hand tools such as wrenches, pipe cutters, saws, and drills.
- Helped fill out invoices, and accepted payments.
- Loaded and unloaded equipment and supplies at job sites while paying special attention to keeping workspaces clean and organized and not damaging customers' homes and property.
Assistant General Manager
Naff Naff Grill
Schaumburg, Illinois
02.2024 - 04.2025
- Manage day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolve customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Utilize strong interpersonal skills while interacting with customers and staff members.
- Perform weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.
- Prepare and present reports to inform upper management.
- Adhere to and enforce food safety regulations.
Area Manager
Boston Market
IL and WI
01.2022 - 10.2023
- Supervised four locations between Illinois and Wisconsin
- Sourced, interviewed, hired and trained quality General managers, shift managers, and crew members
- Controlled inventory tightly, maintaining digital records and resolving discrepancies
- Kept employees satisfied and working hard through consistent training, mentoring and support
- Enforced policies and implemented corrective actions with employees
- Organized and executed large catering orders for warehouses, airports, schools and sports teams
- Handled HR related issues professionally, with zero tolerance for harassment and criminal activity.
General Manager
Boston Market
Park Ridge, IL
08.2015 - 01.2022
- Finished Q4 2021 40% up in sales
- Scheduled staff shifts to guarantee adequate capacity for ideal operations
- Set team performance targets to motivate and reward staff
- Upheld brand quality standards across all service levels
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques
- Led teams by example to deliver exceptional standard of work
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
Assistant GM
Boston Market
Park Ridge, IL
08.2012 - 08.2015
- Achieved operational, financial and customer service targets consistently with well-balanced staff schedules and assignments
- Increased sales with multifaceted approaches involving employee coaching, customer service and team motivation
Shift Manager
Boston Market
Skokie
06.2008 - 08.2012
- Upheld strict safety and security standards to protect consumers and assets
- Managed facility cleaning, maintenance and repair needs.
Crew Member
Boston Market
Skokie
06.2007 - 06.2008
- Cross-trained in multiple positions to assist during busy periods
- Handled cash responsibly
- Cleaned, swept and mopped BOH and FOH areas
- Personalized guest experiences, going extra mile to satisfy customer needs
- Trained junior team members in food handling and customer service procedures
- Washed dishes
Education
Stationary Engineering
Triton College
River Grove, ILSkills
- Customer focus
- Excellent Work Ethic
- Adaptability to change
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Critical thinking
Certification
- Stationary Engineer License
- OSHA 10 Hour
- EPA 608
- Pool and Spa Certification
Timeline
Apprentice Engineer
SB Yen Management – Holiday Inn
04.2024 - Current
Assistant General Manager
Naff Naff Grill
02.2024 - 04.2025
In-Training HVAC and Plumbing Technician
Melco Service Inc
11.2023 - 02.2024
Area Manager
Boston Market
01.2022 - 10.2023
General Manager
Boston Market
08.2015 - 01.2022
Assistant GM
Boston Market
08.2012 - 08.2015
Shift Manager
Boston Market
06.2008 - 08.2012
Crew Member
Boston Market
06.2007 - 06.2008
Stationary Engineering
Triton College