Joshiana Gines Bruno
4830 Pilgrims ,FL
Summary
Dynamic professional with a proven track record at Advent Health, excelling in customer service and data entry. Demonstrated ability to enhance patient care and office efficiency through effective planning and relationship building. Achieved a high accuracy rate in medical transcription, showcasing strong listening skills and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Advent Health
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Medical Scheduler
Advent Health Orlando
04.2020 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Answered phone calls and messages for 5-physician Urology medical facility, scheduling appointments, and handling patient inquiries.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk Receptionist
Advent Health Orlando
04.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Medical Transcriptionist
Hospital Wilma N. Vazquez
01.2000 - 05.2016
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Applied medical terminology related to provider-specific treatments and techniques.
- Transcribed and edited physician reports from dictation using [Software].
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained [Number]% accuracy rate for spelling and content.
- Contributed to a professional work environment by consistently meeting deadlines and maintaining open communication with supervisors and colleagues.
- Maintained security and privacy of records to protect patients and providers.
- Developed expertise in various specialty areas, adapting transcription style to cater to specific medical disciplines.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
X-Ray Technologist
Hospital Wilma N. Vazquez
05.1997 - 08.2014
- Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
- Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Exceeded compliance standards during inspections by following established guidelines for radiation safety, infection control, and waste disposal practices.
- Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.
- Enhanced patient care by accurately positioning patients and adjusting equipment for optimal imaging results.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Documented patient data and histories and updated charts with current information.
- Consistently met or exceeded departmental performance metrics by effectively managing time and resources during high-volume periods.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
Education
Associate of Science - X-Ray Tech
Colegio Universitario Ana G. Mendez
San Juan, PR05.1997
High School Diploma -
Jose S. Alegria
Dorado, PR05.1992
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Office Organization
- Hospitality services
- Sensitive information handling
- Work Prioritization
- Initiative-taking
- Complex Problem-Solving
- Meeting Scheduling
- Office Management
- Effective Planning
- Clerical Support
- Data Entry
- Call Answering and Routing
- Payment Processing
- Customer Complaint Resolution
- Relationship Building
- Records Management
- Documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Advent Health
08.2023 - Current
Medical Scheduler
Advent Health Orlando
04.2020 - 08.2023
Front Desk Receptionist
Advent Health Orlando
04.2019 - 04.2020
Medical Transcriptionist
Hospital Wilma N. Vazquez
01.2000 - 05.2016
X-Ray Technologist
Hospital Wilma N. Vazquez
05.1997 - 08.2014
Associate of Science - X-Ray Tech
Colegio Universitario Ana G. Mendez
High School Diploma -
Jose S. Alegria