Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshica Thompson

Birmingham,AL

Summary

Skilled in Behavior Management and Stress Reduction, I significantly enhanced patient well-being and safety at JBS of Alabama. Leveraging de-escalation techniques, I effectively managed crises, ensuring a secure environment. My adeptness in maintaining HIPAA compliance and streamlining records processing underscores my comprehensive skill set, contributing to improved operational efficiencies.

Overview

14
14
years of professional experience

Work History

Mental Health Technician

JBS Of Alabama
12.2022 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Direct Support Professional

Arc of Central Alabama
08.2020 - 09.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Sterile Processing Technician

UAB Medicine
08.2019 - 11.2020
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Verified and maintained proper documents and records for sterilization.
  • Recorded biologicals and test results.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Picked instruments and supplies for surgeries.
  • Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.

Medical Records Clerk

Brookwood Baptist Medical Center
08.2017 - 08.2020
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Retail Sales Associate

ABC Select Stores
05.2016 - 08.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Cash Logistics Processor

Brinks Cash Logistics
08.2013 - 05.2016
  • Expedited the sorting and counting process through proper utilization of high-speed currency machines.
  • Provided exceptional customer service, addressing inquiries related to cash logistics processes and policies.
  • Adhered to regulatory compliance guidelines by following established protocols for cash handling and reporting requirements.
  • Ensured accurate documentation, maintaining detailed records of all transactions during the shift.

Cashier

Walmart
09.2010 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate - Pharmacy Technology

Virginia College - Birmingham
Birmingham, AL
03.2008

Diploma - Basic Study

Phillips High
Birmingham, AL
06.1992

Skills

  • De-Escalation Techniques
  • Stress reduction techniques
  • Behavior Management
  • Suicide Prevention

Timeline

Mental Health Technician

JBS Of Alabama
12.2022 - Current

Direct Support Professional

Arc of Central Alabama
08.2020 - 09.2021

Sterile Processing Technician

UAB Medicine
08.2019 - 11.2020

Medical Records Clerk

Brookwood Baptist Medical Center
08.2017 - 08.2020

Retail Sales Associate

ABC Select Stores
05.2016 - 08.2017

Cash Logistics Processor

Brinks Cash Logistics
08.2013 - 05.2016

Cashier

Walmart
09.2010 - 08.2013

Associate - Pharmacy Technology

Virginia College - Birmingham

Diploma - Basic Study

Phillips High

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Joshica Thompson