Jasmin Oshio
Virtual Assistant
Mililani,HI
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Program Assistant
U.S. Vets Hawaii
Barber, Hawaii
08.2023 - Current
- Determined lowest possible costs, but also assuring quality of items ordered
- Processing payments online and on phone
- Researching for products, services as needed for the various organization's departments
- Order tracking and ensuring of items have arrived according to internal deadlines
- Proficient in purchasing high quality and reliable goods delivered on a consistent schedule
- Managed both digital and physical filing systems and retrieved documents as required
- Created and updated records and files to maintain document compliance
- Conducted research to assist with routine tasks and special projects
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity
- Ordered and distributed office supplies while adhering to fixed office budget
Sales Specialist / Social Media Creator
Daiso Hawaii
Pearl City, Hawaii
07.2023 - 10.2023
- Managing sales in store
- Social Media content creator for Daiso Pearl City location
- Cashiering experience
- Providing customer service
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Developed and pitched story ideas to editors.
Order Entry Clerk
DSR Hawaii/Marlin Distributors
, Hawaii
01.2023 - 05.2023
- Entered detailed customer/client information in a custom database and generated reports as needed
- Managed documents and handled databases
- Handled customer complaints and resolving them promptly
- Worked well and efficiently in a fast-paced environment with minimal supervision
- Communicated with customers to answer questions and perform account maintenance.
- Documented shipping information for orders and tracked packages when necessary.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed customer orders in line with established policies and procedures.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Data Entry Clerk
K & K Distributors
Mililani, Hawaii
09.2022 - 11.2022
- Maintained and organized office flow to maximize efficiency to meet deadlines
- Entered detailed customer/client information in a custom database and generated reports as needed
- Answered a multi-phone line system and directed calls to appropriate department
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
- Preserved customer confidence and protected operations by keeping information confidential.
Data Entry Clerk
Bishop & Company Inc
Honolulu, Hawaii
05.2022 - 07.2022
- Did high volume of data entry work
- Managed databases in computer systems
- Customer service via email, phone and chat message
- Managed approximately 30 incoming calls and emails per day from customers
Client Relations Specialist
Hawaii Dialogix Telecom
Honolulu, Hawaii
12.2020 - 03.2022
- Answered incoming calls from travelers, informing and resolving their issues related to Covid testing
- Answered and directed calls to proper destination utilizing a multiline phone system
- Provided excellent customer service
- Accurately informed travelers to Hawaii of proper travel related guidelines and safety information
- Promoted safe travel to Hawaii using call center methods and approved web/social media sites
- Time management skills used wisely in working remotely
- Logged call information and solutions provided into internal database
- Communicated with customers to assess and address individual needs, providing timely and quality support
- Investigated and resolved customer inquiries and complaints quickly
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Responded proactively and positively to rapid change
- Followed up with customers about resolved issues to maintain high standards of customer service
Secretary II
Department Of Education
, Hawaii
10.2017 - 11.2020
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered multi-line phone system and enthusiastically greeted callers
- Handled daily scheduling tasks and provided administrative support for entire department
- Created and updated records and files to maintain document compliance
- Maintained electronic filing systems and categorized documents
Secretary III
Department of Education
07.2014 - 10.2017
- Hawaii (Hawaii Child Nutrition Programs, promoted importance of nutrition
- Administered and managed the basic needs of the program
- Provided relevant information and assisted with office work
- Performed administrative tasks including electronic correspondence, filing and photocopying
- Maintained daily report documents, memos and invoices
- Maintained office supplies inventory by checking stock and ordering new supplies
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered multi-line phone system and enthusiastically greeted callers
- Created and updated records and files to maintain document compliance
- Handled daily scheduling tasks and provided administrative support for entire department
- Offered technical support and troubleshot issues to enhance office productivity
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Composed inter-office correspondence and provided product and service information to customers
- Booked airfare, hotel, and ground transportation to coordinate office travel
- Liaised between the Department and United States Department of Agriculture (USDA) and maintained effective lines of communication
Admin Assistant
Government Personnel Financial Services
Aiea, Hawaii
07.2006 - 06.2014
- Reconciled and processed for payment payroll related disbursements; taxes, retirement, life insurance, deferred compensation, dues, long term disability, insurance premium billing
- Database management using Maximizer CRM software
- Social Media management
- Prepared forms for the Internal Revenue Service, Department of Employment Security and State Tax Commission
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Created and maintained databases to track and record customer data
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Education
Associates - Digital Marketing/Social Media
Eastern Gateway Community College
12.2022
Skills
- Excellent interpersonal and customer service skills
- Motivated and self-directed
- Creative team player with a positive attitude
- Able to follow directions well
- Outgoing, friendly and patient yet assertive
- 10 Key by touch
- Fast learner and eager to acquire new skills
- MS Office Suite
- Knowledge of social media promotional techniques
- Flexible and hard working
Additional Information
- Anytime, can start immediately
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Program Assistant
U.S. Vets Hawaii
08.2023 - Current
Sales Specialist / Social Media Creator
Daiso Hawaii
07.2023 - 10.2023
Order Entry Clerk
DSR Hawaii/Marlin Distributors
01.2023 - 05.2023
Data Entry Clerk
K & K Distributors
09.2022 - 11.2022
Data Entry Clerk
Bishop & Company Inc
05.2022 - 07.2022
Client Relations Specialist
Hawaii Dialogix Telecom
12.2020 - 03.2022
Secretary II
Department Of Education
10.2017 - 11.2020
Secretary III
Department of Education
07.2014 - 10.2017
Admin Assistant
Government Personnel Financial Services
07.2006 - 06.2014
Associates - Digital Marketing/Social Media
Eastern Gateway Community College
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