Joshlyn Lawrence
Searcy,AR
Overview
28
28
years of professional experience
Work History
Receptionist/Store Manager
US Copy & Print
Searcy, AR
07.2023 - Current
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
Account Manager
Southern Bank
Searcy, AR
02.2022 - 07.2023
- Handled cash deposits and withdrawals accurately according to established procedures.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Answered incoming calls from customers related to their accounts.
- Opened new checking, savings, and CD accounts.
- Redeemed CD IRAs, ensuring accurate processing and customer satisfaction.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Customer Service Rep/Sales Calling Rep
Grindstone
Searcy, AR
11.2006 - 01.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed and maintained relationships with customers to ensure repeat business.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Prepared and delivered appropriate presentations on products and services.
- Scheduled appointments and coordinated webinars.
Utility Clerk
Simmons First Bank
Searcy, AR
04.1997 - 07.2002
- Processed deposits and withdrawals efficiently.
- Resolved problems or discrepancies concerning customers' accounts.
- Prepared official checks for customer and internal bank needs.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Opened new accounts, including checking, savings, CDs, and IRAs.
- Redeemed CDs and IRAs, ensuring accurate processing and customer satisfaction.
Skills
- Scheduling
- Bookkeeping
- Organization skills
- Verbal and written communication
- Microsoft office specialist certified
- Schedule management
- Multitasking and prioritization
- Telephone skills
- Appointment scheduling
- Phone etiquette
- PC proficient
- Scheduling appointments
- Time management
- Multi-line telephone systems
Timeline
Receptionist/Store Manager
US Copy & Print
07.2023 - Current
Account Manager
Southern Bank
02.2022 - 07.2023
Customer Service Rep/Sales Calling Rep
Grindstone
11.2006 - 01.2022
Utility Clerk
Simmons First Bank
04.1997 - 07.2002