Joshlyn Mann
JACKSONVILLE
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at DoorDash exemplifies strong time management and verbal communication skills. Adept at multitasking and problem resolution, I consistently met tight deadlines, boosting delivery accuracy by 30%. My friendly, positive attitude and commitment to quality service have fueled professional growth and customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Maker
Home Maker
2015.10 - 2024.08
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Maintained entire family's schedule and organized events.
Delivery Driver
DoorDash
2024.02 - 2024.07
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Improved delivery accuracy by diligently checking orders before departure.
Driver
Uber And Lyft
2018.10 - 2019.05
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Handy Person
Kyle's Handyman Service
2014.12 - 2015.09
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Completed complex projects within deadline, managing time efficiently between multiple tasks.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
- Smoothed and cleaned surfaces and removed wallpaper prior to painting allowing even coating of paint.
- Completed finish coats on low-visibility surfaces.
- Followed painter's directions for product application and site cleanup.
- Completed scheduled maintenance of equipment by power washing, scrubbing and sweeping.
- Cleaned debris and waste materials from job site.
- Improved property appearance through meticulous attention to detail in power washing tasks.
- Showcased versatility in handling diverse surfaces, including brick, wood, concrete, and vinyl siding, adapting pressure levels accordingly to prevent damage.
- Established a strong reputation for reliability and professionalism, leading to repeat business and referrals from satisfied clients.
- Maximized the lifespan of outdoor spaces by professionally removing dirt, mold, mildew, and algae buildup through regular power washings.
- Demonstrated adaptability in addressing unique challenges presented by various commercial or residential power washing projects.
- Provided excellent customer service with timely communication updates regarding project progress and any necessary adjustments required for optimal results.
- Maintained clean work environments during all stages of the cleaning process to ensure minimal inconvenience for customers.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Enhanced lawn health by implementing proper mowing, fertilizing, and watering techniques.
- Participated in seasonal clean-up efforts such as leaf removal or snow shoveling to maintain pristine outdoor spaces yearround.
- Demonstrated exceptional attention to detail when trimming hedges, bushes, and trees to enhance property appearance.
- Increased customer satisfaction by providing timely and professional lawn care services for residential homes.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Completed physically demanding tasks such as heavy lifting, digging, or demolition as required by each project''s needs.
- Managed heavy lifting requirements with proper technique, minimizing risk of injury to self or others during waste removal process.
- Maintained high levels of physical fitness required for demanding fieldwork activities such as extended hikes or heavy lifting.
Hostess and Busser
The Original Pancake House
2014.08 - 2014.11
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
High School Diploma -
W. T White
Dallas, TX06.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Active Listening
- Problem Resolution
- Verbal Communication
Certification
CDL
Timeline
Delivery Driver
DoorDash
2024.02 - 2024.07
Driver
Uber And Lyft
2018.10 - 2019.05
Home Maker
Home Maker
2015.10 - 2024.08
Handy Person
Kyle's Handyman Service
2014.12 - 2015.09
Hostess and Busser
The Original Pancake House
2014.08 - 2014.11
High School Diploma -
W. T White
CDL
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