Joshlyn Mctear
Pensacola,FL
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Server
Red Lobster
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Casino Beach Bar & Grille
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Okaloosa Medical Center
11.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence and filing documents.
Manager
Bamboo Sushi Bar
06.2020 - 09.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
Bachelor of Arts - General Education
Northwest Florida State College
Niceville, FL05.2026
High School Diploma -
Crestview High School
Crestview, FL05.2022
Skills
- Guest Engagement
- Supply Restocking
- Strategic Planning
- Policy Implementation
- Staff Development
- Data Entry
- Scheduling
- Office Management
- Technical Support
- Project Coordination
Timeline
Server
Red Lobster
08.2023 - Current
Server
Casino Beach Bar & Grille
03.2023 - Current
Receptionist
Okaloosa Medical Center
11.2022 - 03.2023
Manager
Bamboo Sushi Bar
06.2020 - 09.2022
Bachelor of Arts - General Education
Northwest Florida State College
High School Diploma -
Crestview High School